Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cost of goods sold as a percentage of revenue
This measure calculates the total annual cost of goods sold (COGS) as a percentage of revenue. COGS represents the cost of purchasing raw materials and manufacturing finished…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "develop and implement security, privacy, and data protection controls"
This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process group "develop and implement security, privacy, and data…
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Measure Spotlights|
Number of IT FTEs that perform the process group "develop and implement security, privacy, and data protection controls" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and implement security, privacy,…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "develop and implement security, privacy, and data protection controls"
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process group "develop and implement security, privacy, and data protection…
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Total cost to perform the process group "develop and implement security, privacy, and data protection controls", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization for assets acquired during reporting period) per $1,000 revenue to perform the process group …
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Ratio of purchases to revenue
This measure calculates the ratio of annual value of all materials and services purchased to revenue. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Value of materials and services per $1,000 revenue
This measure calculates the value of materials and series per $1,000 revenue. It is part of a set of Supplemental Information measures that help companies evaluate additional…
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Measure Spotlights|
Internal personnel cost, including benefits, as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of internal personnel (including benefits) as a percentage of the total IT cost. Personnel cost refers to employee personnel compensation …
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On-premise software cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of on-premise software (including what is delivered via private clouds; including operating systems, middleware such as database management…
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Hardware cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of hardware (processors and storage including those part of private clouds) as a percentage of the total IT cost. Total IT Cost or Budget …
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Measure Spotlights|
Overhead and other costs to perform the process "manage sales orders" per $100,000 revenue
This measure calculates overhead and other costs to perform the process "manage sales orders" per $100,000 business entity revenue. Overhead cost refers to expenses that an…
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Systems cost of the process "Manage sales orders" as a percentage of total process cost
This measure calculates systems cost as a percentage of the total cost to perform the process "manage sales orders". Systems cost refers to a variety of expenses related to…
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Measure Spotlights|
Overhead and other cost to perform the process "manage sales orders" as a percentage of total process cost
This measure calculates overhead and other cost as a percentage of total process cost to perform the process"manage sales orders". Overhead cost refers to expenses that an…
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Measure Spotlights|
Total cost to perform the process "manage sales orders" as percentage of selling, general, and administration costs
This measure analyzes the portion of all costs associated with the process "manage sales order" in relation to the larger field of selling, general, and administration costs …
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Measure Spotlights|
Personnel cost to perform the process "manage sales orders" per $1,000 revenue
This measure calculates the amount of personnel cost per $1,000 revenue for the process "manage sales orders." Personnel cost includes employee salaries/wages, bonuses,…