Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform the process "invoice customer" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that develop and deliver customer invoices. It is part of a set of Process…
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Measure Spotlights|
Number of FTEs that perform the process "process accounts receivable (AR)" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that process payments due from customers, including all funds received,…
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "invoice customer"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee who develops and delivers customer invoices. It is part of a set of Staff…
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Measure Spotlights|
Number of receipts processed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of receipts processed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
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Measure Spotlights|
Number of receipts processed per $1,000 of revenue
This measure calculates the number of receipts processed per $1,000 of revenue. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "deploy information technology solutions"
This measure calculates the percentage of IT full-time equivalent employees (FTEs) who are dedicated to the "deploy information technology solutions" process group, which…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "deliver and support information technology services"
The measure calculates the percentage of business entity IT full-time equivalent employees (FTEs) who perform the process group "deliver and support information technology…
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Measure Spotlights|
Personnel cost to perform the function "manage information technology" per $1,000 revenue
This measure calculates internal and external personnel cost per $1,000 revenue to perform the function “manage information technology”. While inclusion or exclusion of IT…
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Measure Spotlights|
Other cost to perform the function "manage information technology", excluding depreciation/amortization, per $1,000 revenue
This measure calculates costs other than personnel, systems, overhead, and outsourced excluding depreciation/amortization to perform the function "manage information…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to IT development and maintenance
This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process groups "manage enterprise information" and "develop and…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to IT operations
This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process groups "deploy information technology solutions" and …
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to IT planning and management
This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process groups "manage the business of information technology", …
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "deliver and support information technology services"
This measure calculates the percentage of total IT cost, excluding depreciation/amortization, allocated to the process group "deliver and support information technology…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "deploy information technology solutions"
The measure calculates the percentage of the total IT cost, excluding depreciation/amortization, allocated to the process group "deploy information technology solutions,"…