Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of employees receiving payroll disbursements via direct deposit
This measure calculates the percentage of employees receiving payroll disbursements via direct deposit, in which an employee's regular wages are electronically deposited…
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Measure Spotlights|
Percentage of payroll disbursements that are manual checks/payments
This measure calculates the percentage of payroll disbursements that are manual checks/payments. A payroll disbursement is a transfer of funds from the payroll department to…
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Measure Spotlights|
Percentage of payroll disbursements that include retroactive pay adjustments
This measure calculates the percentage of payroll disbursements that include retroactive pay, which is necessary when a pay adjustment has to be made effective in the system…
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Measure Spotlights|
Percentage of total FTEs that perform the process group "process payroll" that perform the process "manage pay"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "process payroll"—which consists of payment of salaries and…
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Measure Spotlights|
Percentage of total FTEs that perform the process group "process payroll" that perform the process "process payroll taxes"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "process payroll"—which consists of payment of salaries and…
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Measure Spotlights|
Number of voided checks/payments as a percentage of payroll disbursements
This measure calculates the number of voided checks/payments as a percentage of payroll disbursements. A payroll disbursement is a transfer of funds from the payroll…
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Measure Spotlights|
Outsourced cost to perform the process "manage pay" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "manage pay" process, which involves calculating employee payroll for each pay period, including…
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Measure Spotlights|
Outsourced cost to perform the process "report time" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "report time" process, which consists of capturing/approving consolidated employee time information…
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Measure Spotlights|
Outsourced cost to perform the process "process payroll taxes" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "process payroll taxes" process, which ensures regulatory and statutory compliance for payroll tax…
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Measure Spotlights|
Payment errors as a percentage of total payroll disbursements
This measure calculates the percentage of total payroll disbursements that have payment errors. A payroll disbursement is a transfer of funds from the payroll department to…
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Measure Spotlights|
Cycle time in business days from notification of required garnishment to the time the garnishment is processed in the payroll system and scheduled for withholding
This measure calculates the number of business days that elapse from notification of a required garnishment to the time the garnishment is processed in the payroll system and…
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Measure Spotlights|
Cycle time in business days from the payroll system cut-off date until payroll transmit date
This measure calculates the number of business days that elapse between the final date that changes can be made to the payroll system (e.g., report time, paid and unpaid…
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Measure Spotlights|
Cycle time in business days to process time record data and enter into payroll system
This measure calculates the number of business days that elapse between receiving a time record from the employee and entering the data into the financial system that…
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Measure Spotlights|
Cycle time in business days to reflect a new employee in the payroll system
This measure calculates the number of business days it takes to reflect a new employee in the financial system that calculates employee wages based on factors such as taxes,…
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Measure Spotlights|
Cycle time in business days to remove a terminated employee from the payroll system
This measure calculates the number of business days it takes to remove a terminated employee from the financial system that calculates employee wages based on factors such as…