Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total FTEs that perform the process group "process payroll" that perform the process "report time"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "process payroll"—which consists of payment of salaries and wages…
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Measure Spotlights|
Percentage of time records that are processed first time error free
This measure calculates the percentage of time records that are processed error free the first time. A time record is a single line item on an individual employee's time…
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Measure Spotlights|
Percentage of time records that are returned to the employee/field for validation and/or correction
This measure calculates the percentage of time records that are returned to the employee/field for validation and/or correction. A time record is a single line item on an…
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Measure Spotlights|
Total cost the process group "process payroll" as a percentage of cost of continuing operations
This measure calculates the total cost as a percentage of cost of continuing operations (including all costs associated with generating the income that results from…
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Measure Spotlights|
Personnel cost to perform the process group "process payroll" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
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Measure Spotlights|
Overhead and other costs to perform the process group "process payroll" per employee paid
This measure calculates overhead and other costs per employee paid to perform the process group "process payroll," which consists of the payment of salaries and wages in…
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Measure Spotlights|
Outsourced cost to perform the process group "process payroll" per employee paid
This measure calculates outsourced cost per $1,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
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Measure Spotlights|
Systems cost to perform the process group "process payroll" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
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Measure Spotlights|
Overhead and other costs to perform the process group "process payroll" per $100,000 revenue
This measure calculates overhead and other costs per $100,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in…
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Measure Spotlights|
Systems cost to perform the process "report time" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "report time" process, which consists of capturing/approving consolidated employee time information…
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Measure Spotlights|
Personnel cost to perform the process "report time" per employee paid
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the "report time" process, which consists of capturing/approving…
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Measure Spotlights|
Personnel cost to perform the process group "process payroll" as a percentage of the total process group cost
This measure calculates the percentage of the total cost to perform the "process payroll" process that comes from personnel cost. The purpose of this process is to pay…
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Measure Spotlights|
Business entity revenue per business entity employee
This measure calculates revenue per employee for the current reporting period. It is a Staff Productivity measure that helps companies assess the efficiency of their staff…
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Measure Spotlights|
Systems cost to perform the process "manage pay" per employee paid
This measure calculates systems cost per employee paid to perform the "manage pay" process, which involves calculating employee payroll for each pay period, including bonus…
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Measure Spotlights|
Systems cost to perform the process "process payroll taxes" per employee paid
This measure calculates systems cost per employee paid to perform the "process payroll taxes" process, which ensures regulatory and statutory compliance for payroll tax…