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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Level of FTE experience in years for the process group "manage IT knowledge"
This measure calculates average level of experience in years for full time equivalents (FTEs) who perform the process group "manage IT knowledge". The Process group "manage…
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Measure Spotlights|
Other cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $100,000 revenue
This measure calculates costs other than personnel, systems, overhead, and outsourced to perform the process group "manage IT knowledge", per $100,000 revenue. Other cost…
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Measure Spotlights|
Outsourced cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost including depreciation/amortization to perform the process group "manage IT knowledge" per $100,00 business entity revenue. Outsourced…
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Measure Spotlights|
Overhead cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (direct and/or allocated to the site) including depreciation/amortization to perform the process group "manage IT knowledge" per $100…
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Measure Spotlights|
Systems cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost, including depreciation/amortization, to perform the process group "manage IT knowledge" per $100,000 business entity revenue. Systems…
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Measure Spotlights|
Outsourced cost to perform the process group "develop and manage IT customer relationships", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and manage IT customer relationships,…
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Measure Spotlights|
Outsourced cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop information and content management…
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Measure Spotlights|
Outsourced cost to perform the process "manage information resources", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process "manage information resources," which includes…
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Measure Spotlights|
Other cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to define information elements, composite structure, logical relationships,…
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Measure Spotlights|
Other cost to perform the process group "develop and manage IT customer relationships", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and manage IT customer relationships,"…
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Measure Spotlights|
Other cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop information and content management…
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Measure Spotlights|
Other cost to perform the process "manage information resources", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process "manage information resources," which includes defining…
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Measure Spotlights|
Average time in weeks to set up a complex technical interface for a user of a defined data content source
This measure calculates the average number of weeks it takes to set up a complex technical interface (complex manipulation, consolidation from multiple sources) for a user of…
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Measure Spotlights|
Average time in weeks to set up a medium technical interface for a user of a defined data content source
This measure calculates the average number of weeks it takes to set up a medium technical interface (output manipulation) for a user of a defined data content source. It is…
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Measure Spotlights|
Level of FTE experience in years for the process group "develop and manage IT customer relationships"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "develop and manage IT customer relationships," which…