Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Overhead cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and maintain information technology…
-
Measure Spotlights|
Overhead cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process "perform enterprise data and content management,"…
-
Measure Spotlights|
Other cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deploy information technology solutions," which…
-
Measure Spotlights|
Other cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and maintain information technology…
-
Measure Spotlights|
Other cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process "perform enterprise data and content management," which…
-
Measure Spotlights|
Number of IT FTEs that perform the process "perform enterprise data and content management" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue employed to ensure that the collection, storage, and use of information…
-
Measure Spotlights|
Outsourced cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process "perform enterprise data and content management,"…
-
Measure Spotlights|
Systems cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process "perform enterprise data and content management," which…
-
Measure Spotlights|
Personnel cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process "perform enterprise data and content management," which…
-
Measure Spotlights|
Percentage of service oriented architecture services that are internal
This measure calculates the percentage of service-oriented architecture (SOA) services that are internal. SOA refers to an application design and programming paradigm in…
-
Measure Spotlights|
Total cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process "perform enterprise data and content management," which…
-
Measure Spotlights|
Level of FTE experience in years for the process group "manage IT knowledge"
This measure calculates average level of experience in years for full time equivalents (FTEs) who perform the process group "manage IT knowledge". The Process group "manage…
-
Measure Spotlights|
Other cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $100,000 revenue
This measure calculates costs other than personnel, systems, overhead, and outsourced to perform the process group "manage IT knowledge", per $100,000 revenue. Other cost…
-
Measure Spotlights|
Outsourced cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost including depreciation/amortization to perform the process group "manage IT knowledge" per $100,00 business entity revenue. Outsourced…
-
Measure Spotlights|
Overhead cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (direct and/or allocated to the site) including depreciation/amortization to perform the process group "manage IT knowledge" per $100…