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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This measure projects the percentage of IT costs allocated to the use of cloud services to control/reduce the costs of the enterprise legacy environment in the next 3 to 5…
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This measure projects the percentage of IT costs allocated to wrapping/isolating the legacy environment from new activities to control/reduce the costs of the enterprise…
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Measure Spotlights|
Percentage allocation of IT costs related to other costs to control / reduce the costs of your legacy environment, excluding depreciation/amortization, in the next 3 to 5 years
This measure projects the percentage of IT costs allocated to cover other costs to control/reduce the costs of a legacy environment in the next 3 to 5 years (excluding…
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This measure projects the percentage of IT costs allocated to rationalizing the application portfolio (e.g., reduce related license costs, etc.) to control/reduce the costs…
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Percentage of applications that will be deployed on the cloud in the next three years (for utilities)
This measure calculates percentage of applications that will be deployed on the cloud in the next three years. This Supplemental Information measure is intended to help…
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Time in months to break even for new or enhanced IT services for investments less than $100,000
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services for investment levels less than $100…
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Time in months to break even for new or enhanced IT services for investments between $100,000 and $250,000
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services in the $100,000–$250,000 investment…
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Time in months to break even for new or enhanced IT services for investments between $250,000 and $500,000
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services in the $250,000–$500,00 investment…
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Time in months to break even for new or enhanced IT services for investments between $500,000 and $1 million
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services in the $500,000–$1 million…
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Systems cost to perform the function "manage information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates other cost per $1,000 revenue to perform the function "manage information technology," including any depreciation/amortization allocated to the fiscal…
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Overhead cost to perform the function "manage information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to perform the function "manage information technology," including any depreciation/amortization allocated to the…
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Measure Spotlights|
Other cost to perform the function "manage information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates other cost per $1,000 revenue to perform the function "manage information technology," including any depreciation/amortization allocated to the fiscal…
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Measure Spotlights|
Total cost of IT planning and management, including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for IT planning and Management, including any depreciation/amortization allocated to the fiscal year for capital…
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Percentage of data managed centrally as enterprise information assets
This measure calculates the percentage of data managed centrally as enterprise information assets (i.e. the body of data and content that is organized and managed at the…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to IT planning and management
This measure calculates the percentage of IT cost, including depreciation/amortization, allocated to IT planning and management, which consists of the process groups "manage…