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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of top risks assessed that are strategic
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the strategic category. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of top risks assessed that are operational
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the operational category. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of top risks assessed that are financial
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the financial category. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of top risks assessed that are compliance
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the compliance category. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of top risks assessed that are external or macro
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the external or macro category. This Supplemental Information measure…
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Measure Spotlights|
Percentage of top risks assessed that are reputation
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the reputation category. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of top risks assessed that are cyber
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the cyber category. Cybersecurity is defined as the ability to…
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Measure Spotlights|
Percentage of top risks assessed that are other than strategic, operational, financial, compliance, external or macro, reputation, or cyber
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are other than strategic, operational, financial, compliance, external or…
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Measure Spotlights|
Return on invested capital
This measure calculates the amount of gain made on invested capital relative to the cost of the investment. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Percentage of invoices that are customized
This measure calculates percentage of invoices that are customized (e.g., non-standard print and delivery formats). An invoice is a bill prepared by a seller of goods or…
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Measure Spotlights|
Percentage of customers that have complete self-service access to their order and billing information
This measure calculates percentage of customers that have complete self-service access to their order and billing information (i.e., customer can access order and billing…
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Measure Spotlights|
Number of bank accounts per FTE that performs the process group "manage treasury operations"
This measure calculates the number of corporate bank accounts managed by this finance shared services center (SSC) per full-time equivalent (FTE) that performs the process…
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Measure Spotlights|
Ratio of tax strategy to tax filing staff at the finance shared services center
This measure calculates the ratio of tax strategy to tax filing staff at the finance shared services center. Tax strategy staff set targets for periodic tax liabilities and…
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Measure Spotlights|
Percentage of internal controls staff that is centralized at the finance shared services center
This measure calculates the percentage of internal controls staff that is centralized at the finance shared services center. Shared service centers combine common or…
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Measure Spotlights|
Cycle time in days to perform the process "process customer credit"
This measure calculates cycle time in days to perfom the process "process customer credit." The Process "process customer credit" includes [Evaluating and processing…