Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "develop and implement security, privacy, and data protection controls", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization for assets acquired during reporting period) per $1,000 revenue to perform the process group …
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Measure Spotlights|
Total cost to perform the process group "manage the business of IT", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization) per $1,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Total cost to perform the process group "deliver and support information technology services", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization) per $1,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Total cost to perform the process group "deploy information technology solutions", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization) per $1,000 revenue to perform the process group "deploy information technology solutions," which…
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Measure Spotlights|
Total cost to perform the process group "develop and maintain information technology solutions", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization for assets acquired during current period) per $1,000 revenue to perform the process group …
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Measure Spotlights|
Total cost to perform the process group "develop and manage IT customer relationships", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization for assets acquired during reporting period) per $1,000 revenue to perform the process group …
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Measure Spotlights|
Total cost to perform the process group "manage enterprise information", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization) per $1,000 revenue to perform the process group "manage enterprise information," which consists…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "deploy information technology solutions"
This measure calculates the percentage of IT full-time equivalent employees (FTEs) who are dedicated to the "deploy information technology solutions" process group, which…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "deliver and support information technology services"
The measure calculates the percentage of business entity IT full-time equivalent employees (FTEs) who perform the process group "deliver and support information technology…
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Measure Spotlights|
Overhead and other costs to perform the process "process accounts payable (AP)" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process accounts payable (AP)" that comes from overhead and other costs. The purpose of this process…
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Measure Spotlights|
Personnel cost to perform the process "process expense reimbursements" per $100,000 of T&E expenditures
This measure calculates personnel cost per $100,000 of travel and entertainment (T&E) expenditures to process reimbursements to employees for the expenses incurred during the…
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Measure Spotlights|
Systems cost to perform the process "process expense reimbursements" per $100,000 of T&E expenditures
This measure calculates systems cost per $100,000 of travel and entertainment (T&E) expenditures to process reimbursements to employees for the expenses incurred during the…
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Measure Spotlights|
Personnel cost to perform the process "process expense reimbursements" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process expense reimbursements" process that comes from personnel cost. The purpose of this process…
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Measure Spotlights|
Systems cost to perform the process "Process expense reimbursements" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process expense reimbursements" that comes from systems cost. The purpose of this process is to…
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Measure Spotlights|
Overhead and other cost to perform the process "process expense reimbursements" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process expense reimbursements" that comes from overhead and other costs. The purpose of this process…