Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of interviews conducted for each middle management/specialist filled vacancy per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of interviews conducted to fill each middle management/specialist vacancy (i.e. an opening for a manager with budgetary/or supervisory…
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Measure Spotlights|
Number of interviews conducted for each operational worker/office staff filled vacancy per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of interviews conducted to fill each operational worker/office staff vacancy (i.e. an opening for an employee who does not have any…
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Measure Spotlights|
Total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs
This measure calculates total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs. Total cost…
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Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are senior management / executive level
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are senior management /…
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Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are middle management/specialists
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are middle management…
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Percentage of FTEs that perform the process group "reward and retain employees" that are operational workers/office staff
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are operational workers/office…
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Total cost to perform the activity "manage health and safety" per $1,000 revenue
This measure calculates the total cost to perform the activity "manage health and safety" per $1,000 revenue. The total cost is the sum of outsourced, overhead, personnel,…
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Measure Spotlights|
Number of FTEs that perform the activity "manage health and safety" per $1 billion revenue
This measure calculates the number of full-time-equivalents to perform the activity "manage health and safety" per $1 billion revenue. The total cost is the sum of outsourced…
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Measure Spotlights|
Other cost to perform the process group "recruit, source, and select employees" as a percentage of total cost to perform the process
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from other cost. Activities in this…
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Measure Spotlights|
New hire satisfaction rate for the recruiting process
This measure projects the new hire satisfaction rate after an employee has completed the recruiting process, which aims to find and attract the most capable employees. By…
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Job offer acceptance rate for middle management/specialists
This measure calculates the job offer acceptance rate for middle management/specialists (i.e. managers with budgetary/or supervisory responsibility who report to senior…
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Job offer acceptance rate for operational workers/office staff
This measure calculates the job offer acceptance rate for operational workers/office staff (i.e. employees who do not have any management responsibility). It determines the…
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Job offer acceptance rate for senior management/executives
This measure calculates the job acceptance rate for senior management/executives. It determines the percentage of candidates who accept a senior management/executive position…
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Percentage of operational workers/office staff positions filled by internal promotion for the past 3 years
This measure calculates the percentage of operational workers/office staff positions (i.e. employees who do not have any management responsibility) that have been sourced by…
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Measure Spotlights|
Overhead cost to perform the process group "recruit, source, and select employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from overhead cost. Activities in…