Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of invoice line items approved by three-way matching
This measure calculates the percentage of invoice line items approved by three-way matching. An invoice line item is a single entry on an invoice. For example, an invoice for…
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Measure Spotlights|
Total annual number of updates to the vendor master file per FTE that performs the process "process accounts payable"
This measure calculates the total annual number of updates to the vendor master file (i.e. complete listing of any trackable data set) per full-time equivalent (FTE) employee…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform management activities
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "verify AP pay file with purchase order vendor master file"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "audit invoices/key data into AP system"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "approve payments"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "respond to AP inquiries"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of vendor inquiries answered by online self-service
This measure calculates percentage of vendor inquiries answered by online self-service. This Process Efficiency measure is intended to help companies minimize waste and…
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Measure Spotlights|
Total number of vendor inquiries per FTE that performs the process "process accounts payable (AP)"
This measure calculates total number of vendor inquiries per full time equivalent (FTE) that performs the process "process accounts payable (AP)". The process "process…
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Measure Spotlights|
Percentage of supplier invoices received through an interface to an e-invoicing network
This measure calculates percentage of supplier invoices received through an interface to an e-invoicing network. E-invoicing (aka electronic invoicing/einvoicing) refers to…
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Measure Spotlights|
Percentage of supplier invoices representing self-billing invoices
This measure calculates percentage of supplier invoices representing self-billing invoices. A self-billing invoice arrangement is one in which the customer prepares and sends…
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Measure Spotlights|
Percentage of supplier invoices received using invoicing web portal or upload from other system
This measure calculates percentage of supplier invoices received using invoicing web portal or upload from other system. This Supplemental Information measure is intended to…
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Measure Spotlights|
Percentage of supplier invoices manually keyed into the financial system
This measure calculates percentage of supplier invoices manually keyed into the financial system. This Process Efficiency measure is intended to help companies minimize…
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Percentage of supplier invoices captured using optical character recognition (OCR) technology
This measure calculates percentage of supplier invoices captured using optical character recognition (OCR) technology. Optical character recognition (OCR) technology extracts…
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Measure Spotlights|
Percentage of supplier invoices requiring scanning
This measure calculates percentage of supplier invoices requiring scanning. This Process Efficiency measure is intended to help companies minimize waste and refine resource…