Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of deliveries receiving customer complaints
This measure calculates the percentage of deliveries receiving customer complaints. This Supplemental Information measure is intended to help companies evaluate additional…
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Expedited costs as a percentage of freight cost
This measure calculates costs for expedited orders as a percentage of freight cost. Expedited orders are customer orders for which the actual delivery service level exceeds…
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Peak warehouse slot utilization
This measure calculates peak warehouse slot utilization. Warehouse slot utilization is defined as number of slots filled/total number slots in a warehouse. This Process…
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Percentage of total annual logistics and warehousing costs associated with the physical transportation, storage, or handling of returned product
This measure calculates percentage of total annual logistics and warehousing costs associated with the physical transportation, storage, or handling of returned product. The…
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"Last mile" percentage handled via in-house delivery fleet
This measure calculates last mile percentage handled via in-house delivery fleet. "Last mile" refers to delivery of the product to its final destination, typically a store,…
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"Last mile" percentage handled via national postal service
This measure calculates last mile percentage handled via national postal service. "Last mile" refers to delivery of the product to its final destination, typically a store,…
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"Last mile" percentage handled via commercial parcel delivery service
This measure calculates last mile percentage handled via commercial parcel delivery service (Fed Ex, UPS, DHL, etc.). "Last mile" refers to delivery of the product to its…
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"Last mile" percentage handled via a third-party provider other than parcel/post
This measure calculates last mile percentage handled via a third-party provider other than parcel/post. "Last mile" refers to delivery of the product to its final destination…
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"Last mile" percentage handled via gig economy/crowdsourcing
This measure calculates last mile percentage handled via gig economy/crowdsourcing (free market system where an independent individual is selected for a specific delivery). …
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"Last mile" percentage handled via a method other than in-house delivery fleet, national postal service, parcel delivery service, other third-party provider, or gig economy
This measure calculates last mile percentage handled via a method other than in-house delivery fleet, national postal service, parcel delivery service, other third-party…
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Percentage of deliveries with electronic proof of delivery
This measure calculates percentage of deliveries with electronic proof (this may include customer electronic signoff, delivery snapshots, etc.) of delivery. This Supplemental…
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Percentage of your logistics and warehousing annual budget dedicated to technology
This measure calculates percentage of your logistics and warehousing annual budget dedicated to technology. This Cost Effectiveness measure is intended to help companies…
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Percentage of logistics and warehousing budget that is allocated to technology that is dedicated to digital transformation
This measure calculates percentage of logistics and warehousing budget that is allocated to technology that is dedicated to digital transformation. This Cost Effectiveness…
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Learning budget per transportation employee
This measure calculates the learning budget per transportation employees. This Cost Effectiveness measure is intended to help companies understand this cost expenditure…
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Learning budget per warehouse employee
This measure calculates the learning budget per warehouse employees. This Cost Effectiveness measure is intended to help companies understand this cost expenditure related to…