Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Overhead cost to perform the process "order materials and services" per $1,000 purchases
This measure calculates overhead cost per $1,000 purchases for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…
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Measure Spotlights|
Other cost to perform the process "order materials and services" per $1,000 purchases
This measure calculates "other" cost (i.e. other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 purchases for planning, ordering, and…
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Measure Spotlights|
Outsourced cost to perform the process "order materials and services" per $1,000 purchases
This measure calculates outsourced cost per $1,000 purchases for planning, ordering, and executing the physical delivery of materials and services from suppliers to the…
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Measure Spotlights|
Overhead cost to perform the process "order materials and services" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points of…
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Measure Spotlights|
Other cost to perform the process "order materials and services" per $1,000 revenue
This measure calculates "other" cost (i.e. other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue for planning, ordering, and…
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Measure Spotlights|
Outsourced cost to perform the process "order materials and services" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…
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Measure Spotlights|
Percentage of supplier orders received by original request date (on time)
This measure determines the percentage of supplier orders received on time, or within the originally requested timeframe. It is part of a set of Process Efficiency measures…
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Measure Spotlights|
Percentage of purchase orders received damage free
This measure calculates the percentage of purchase orders that were received without any damaged items. It is part of a set of Process Efficiency measures that help companies…
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Measure Spotlights|
Systems cost to perform the process "order materials and services" per $100,000 purchases
This measure calculates systems cost per $100,000 purchases for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…
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Measure Spotlights|
Percentage of total number of goods receipts received without item and quantity verification
This measure determines the percentage of total number of goods receipts (i.e. the documents that acknowledge an entity has received the specific items in an order) without…
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Measure Spotlights|
Strategic suppliers as a percentage of all active suppliers
This measure evaluates the percentage of all active suppliers considered to be key suppliers with whom the organization has special arrangements that make a strategic…
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Measure Spotlights|
Systems cost to perform the process "order materials and services" per $100,000 revenue
This measure calculates personnel cost per $100,000 revenue for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…
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Measure Spotlights|
Outsourced cost to perform the process "order materials and services" as a percentage of total process cost
This measure calculates the percentage of total cost for the "order materials and services" process—which involves planning, ordering, and executing the physical delivery of…
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Measure Spotlights|
Percentage of purchase orders created after receipt of the associated supplier invoice
This measure calculates percentage of purchase orders created after receipt of the associated supplier invoice. A purchase order (or supplier order) is a form used by the…
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Measure Spotlights|
Negotiated payment terms for suppliers in days
This measure calculates negotiated payment terms for suppliers in days. This Cycle Time measure is intended to help companies analyze this duration related to the process…