Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in days to approve and schedule T&E reimbursements
This measure calculates the number of days to approve and schedule travel and entertainment (T&E) reimbursements. T&E expenditures are the reimbursable expenses employees…
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Measure Spotlights|
Cycle time in days to resolve an invoice error
This measure calculates the number of calendar days (including weekends) it takes to resolve a detected invoice error. It is a Cycle Time measure that helps companies analyze…
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Measure Spotlights|
Cycle time in hours from receipt of invoice until data entered into the system
This measure calculates the number of hours between receiving an invoice to entering its data into the accounts payable/invoicing system. It is a Cycle Time measure that…
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Measure Spotlights|
Number of disbursements per FTE that performs the process "process accounts payable (AP)"
This measure calculates the number of disbursements per full-time equivalent (FTE) employee that processes payments of operating expenses and other supplier charges. A…
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Measure Spotlights|
Number of finance function FTEs per $1 billion revenue
This measure calculates the number of finance function full-time equivalent employees (FTEs) per $1 billion revenue. The finance function includes activities such as…
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Measure Spotlights|
Number of FTEs that perform the process group "process accounts payable and expense reimbursements" per $1 billion revenue
This measure calculates the number of full-time equivalents employees (FTEs) per $1 billion revenue that process payments of operating expenses and other supplier charges,…
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Measure Spotlights|
Systems cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates systems cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating expenses…
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Measure Spotlights|
Overhead cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates overhead cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Outsourced cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates outsourced cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Other cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates other cost per invoice processed to perform the process group "process accounts payable (AP)," which consists of processing payments of operating…
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Measure Spotlights|
Personnel cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates personnel cost per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the course of…
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Measure Spotlights|
Systems cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates systems cost per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the course of…
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Measure Spotlights|
Overhead cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates overhead cost per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the course of…
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Measure Spotlights|
Outsourced cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates outsourced cost per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the course of…
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Measure Spotlights|
Other cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates other cost per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the course of…