![](/sites/default/files/styles/landscape_lg/public/2018-12/Photo_Resource_LibraryBackground1.jpg?itok=VlPTePE_)
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Number of existing product/service improvement and extension concepts per FTE that carries out the phase 'generate new product/service ideas'
This measure calculates the number of existing product/service improvement and extension project ideas generated per new product/service ideas full-time equivalent (FTE)…
-
This measure calculates the number of existing product/service improvement and extension projects generated per full-time equivalent (FTE) employee involved from the start of…
-
Measure Spotlights|
Number of existing product/service improvement and extension projects per $1 billion revenue
This measure identifies the number of pre-design concepts that are existing product/service improvements and extensions per $1 billion revenue. Existing product/service…
-
Measure Spotlights|
Ratio of the number of projects to concepts in the pre-design phase for existing product/service extensions and improvements
This measure calculates the ratio of projects to concepts in the pre-design phase for existing product/service extensions and improvements. Existing product/service…
-
Measure Spotlights|
Ratio of the number of projects to concepts in the pre-design phase for new product/service developments
This measure calculates the ratio of projects to concepts in the pre-design phase for new product/service developments. It is part of a set of Process Efficiency measures…
-
Measure Spotlights|
Ratio of the total numbers of projects to pre-design concepts
This measure calculates the ratio of projects to concepts in the pre-design phase for all projects, including new product/service development projects, new/existing product…
-
Measure Spotlights|
Number of concepts in the pre-design phase that are existing product/service improvements and extensions per $1 billion revenue
This measure identifies the number of pre-design concepts that are existing product/service improvements and extensions per $1 billion revenue. Existing product/service…
-
Measure Spotlights|
Number of concepts in the pre-design phase that are new product/service developments per $1 billion revenue
This measure identifies the number of pre-design concepts that are new product/service developments per $1 billion revenue. By monitoring the types of concepts in this phase,…
-
Measure Spotlights|
Total cost to perform the process "manage employee orientation and deployment" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "manage employee orientation and…
-
Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "manage employee performance"…
-
Measure Spotlights|
Total cost to perform the process "manage employee development" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "manage employee development"…
-
Measure Spotlights|
Total cost to perform the process "develop and train employees" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "develop and train employees"…
-
Measure Spotlights|
Percentage of time spent by FTEs performing the process "develop and train employees" to developing learning content
This measure calculates percentage of time spent by full-time equivalent employees (FTEs) performing the process "develop and train employees" to developing learning content…
-
Measure Spotlights|
Percentage of time spent by FTEs performing the process "develop and train employees" to deploying/delivering learning content
This measure calculates ercentage of time spent by full-time equivalent employees (FTEs) performing the process "develop and train employees" to deploying/delivering learning…
-
Measure Spotlights|
Total cost to carry out the phase 'generate new product/service ideas' per concept in the pre-design phase that is an existing product/service improvement or extension
This measure calculates the total cost to generate new product/service ideas per concept that is in the pre-design phase that is an existing product/service improvement or…