Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
New hire satisfaction rate for the recruiting process
This measure projects the new hire satisfaction rate after an employee has completed the recruiting process, which aims to find and attract the most capable employees. By…
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Measure Spotlights|
Job offer acceptance rate for middle management/specialists
This measure calculates the job offer acceptance rate for middle management/specialists (i.e. managers with budgetary/or supervisory responsibility who report to senior…
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Measure Spotlights|
Job offer acceptance rate for operational workers/office staff
This measure calculates the job offer acceptance rate for operational workers/office staff (i.e. employees who do not have any management responsibility). It determines the…
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Job offer acceptance rate for senior management/executives
This measure calculates the job acceptance rate for senior management/executives. It determines the percentage of candidates who accept a senior management/executive position…
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Measure Spotlights|
Percentage of business entity employees with 15 years of tenure or more
This measure calculates the percentage of business entity employees with 15 years of tenure or more. It is part of a set of Supplemental Information measures that help…
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Percentage of business entity employees with 20 years of tenure or more
This measure calculates the percentage of business entity employees with 20 years of tenure or more. It is part of a set of Supplemental Information measures that help…
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Percentage of business entity employees with less than 1 year of tenure
This measure calculates the percentage of business entity employees with less than 1 year of tenure. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of business entity employees with less than 5 years of tenure
This measure calculates the percentage of business entity employees with less than 5 years of tenure. It is part of a set of Supplemental Information measures that help…
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Percentage of operational workers/office staff positions filled by internal promotion for the past 3 years
This measure calculates the percentage of operational workers/office staff positions (i.e. employees who do not have any management responsibility) that have been sourced by…
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Other cost to perform the process group "recruit, source, and select employees" as a percentage of total cost to perform the process
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from other cost. Activities in this…
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Measure Spotlights|
Personnel cost to perform the process groups "manage employee communication" and "deliver employee communications" per $1,000 revenue
This measure calculates personnel cost to perform the process groups "manage employee communication" and "deliver employee communications" per $1,000 business entity revenue…
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Measure Spotlights|
Systems cost to perform the process groups "manage employee communication" and "deliver employee communications" per $100,000 revenue
This measure calculates systems cost to perform the process groups "manage employee communication" and "deliver employee communications" per $1,000 business entity revenue…
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Overhead cost to perform the process groups "manage employee communication" and "deliver employee communications" per $100,000 revenue
This measure calculates overhead cost to perform the process groups "manage employee communication" and "deliver employee communications" per $1,000 business entity revenue…
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Personnel cost to perform the process group "manage employee relations" per $1,000 revenue
This measure calculates personnel cost to perform the process group "manage employee relations" per $1,000 business entity revenue. Personnel cost refers to employee…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee relations" per business entity employee
This measure calculates personnel cost to perform the process group "manage employee relations" per business entity employee. Personnel cost refers to employee personnel…