Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of the IT organization's spending dedicated to blockchains or distributed ledger
This measure calculates the percentage of the IT organization's spending dedicated to blockchains or distributed ledger. Blockchains consist of a peer-to-peer distributed…
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Measure Spotlights|
Annual revenue impact through investment in blockchains or distributed ledger
This measure calculates the impact on annual revenue through investment in blockchains or distributed ledger. It is a percentage change, and a negative number indicates…
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Measure Spotlights|
Annual revenue impact through investment in machine learning and artificial intelligence
This measure calculates the impact on annual revenue through investment in machine learning and artificial intelligence. It is a percentage change, and a negative number…
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Measure Spotlights|
Annual operating cost impact through investment in blockchains or distributed ledger
This measure calculates the impact on annual operating cost impact through investment in blockchains or distributed ledger. It is a percentage change, and a negative number…
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Measure Spotlights|
Annual operating cost impact through investment in advanced analytics
This measure calculates the impact on annual operating cost through investment in advanced analytics. It is a percentage change, and a negative number indicates a decrease…
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Measure Spotlights|
Learning budget per IT function employee
This measure calculates the organization’s learning budget per IT function employee. The Function "manage information technology (IT)" (20607) includes [Managing process…
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Measure Spotlights|
Percentage of IT incidents resolved in compliance with SLAs
This measure calculates the percentage of IT incidents resolved in compliance with SLAs (Service Level Agreements). The Function "manage information technology (IT)" (20607)…
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Measure Spotlights|
Application-related incident reopen rate
This measure calculates application-related incident reopen rate. This Process Efficiency measure is intended to help companies minimize waste and refine resource…
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Measure Spotlights|
Percentage change in IT function FTEs over the past 12 months
This measure calculates the percentage change (added/hired or eliminated/redeployed) in IT function FTEs (Full Time Equivalents) including contractors and outsourced…
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Percentage of IT function FTEs added/hired in the past 12 months attributed to AI
This measure calculates the percentage of IT function FTEs (Full Time Equivalents) added/hired in the past 12 months attributed to AI (Artificial Intelligence). Artificial…
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Measure Spotlights|
Percentage of IT function FTEs eliminated/redeployed in the past 12 months attributed to AI
This measure calculates the percentage of IT function FTEs (Full Time Equivalents) eliminated/redeployed in the past 12 months attributed to AI (Artificial Intelligence)…
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Measure Spotlights|
Percentage of IT function FTEs having had skill requirement changes in the past 12 months
This measure calculates the percentage of IT function FTEs (Full Time Equivalents) having had skill requirement changes in the past 12 months. The Function "manage…
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Measure Spotlights|
Average number of learning days per IT function employee
This measure calculates the average number of days per IT employee that are dedicated to learning now (including all formal learning). Learning days are simply the average…
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Actually achieved percentage of the planned/expected return on investment for fully completed application development and maintenance projects
This measure calculates the percentage of planned/expected return on investment for application development and maintenance projects that are actually achieved (for fully…
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Measure Spotlights|
Average cost of a data breach
This measure calculates the average cost of a data breach in the organization. This Cost Effectiveness measure is intended to help companies understand this cost expenditure…