Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "approve payments"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "respond to AP inquiries"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Overhead cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates overhead cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost. Overhead cost refers to expenses that…
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Measure Spotlights|
Overhead cost to perform the process "process accounts receivable (AR)" per $100,000 revenue
This measure calculates overhead cost to perform the process "process accounts receivable (AR)" per $100,000 business entity revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Other cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates other cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost. Other cost refers to costs other than…
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Measure Spotlights|
Other cost to perform the process "process accounts receivable (AR)" per $100,000 revenue
This measure calculates other cost to perform the process "process accounts receivable (AR)" per $100,000 business entity revenue. Other cost refers to costs other than…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" as a percentage of total order-to-cash process cost
This measure calculates the total cost to process payments due from customers—including all funds received, whether by check or electronically—as a percentage of the total…
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Measure Spotlights|
Outsourced cost to perform the process "process accounts receivable (AR)" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Percentage of receipts automatically matched to open items in the accounts receivable sub ledger
This measure calculates the percentage of receipts automatically matched to open items in the accounts receivable sub ledger. It is part of a set of Process Efficiency…
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Measure Spotlights|
Overhead and other costs to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process accounts receivable (AR)" process that comes from overhead and other costs. The purpose of…
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Measure Spotlights|
Overhead and other costs to perform the process "process accounts receivable (AR)" per $100,000 revenue
This measure calculates overhead and other costs per $100,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers,…
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Measure Spotlights|
Outsourced cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process accounts receivable (AR)" process that comes from outsourced cost. The purpose of this…
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Measure Spotlights|
Percentage of vendor inquiries answered by online self-service
This measure calculates percentage of vendor inquiries answered by online self-service. This Process Efficiency measure is intended to help companies minimize waste and…
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Measure Spotlights|
Total number of vendor inquiries per FTE that performs the process "process accounts payable (AP)"
This measure calculates total number of vendor inquiries per full time equivalent (FTE) that performs the process "process accounts payable (AP)". The process "process…
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Measure Spotlights|
Percentage of supplier invoices received through an interface to an e-invoicing network
This measure calculates percentage of supplier invoices received through an interface to an e-invoicing network. E-invoicing (aka electronic invoicing/einvoicing) refers to…