Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of IT FTEs that perform the process "define the enterprise information architecture" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion that perform the process "define the enterprise information architecture," which…
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Measure Spotlights|
Number of IT FTEs that perform the process "develop information and content management strategies" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process "develop information and content management…
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Measure Spotlights|
Number of IT FTEs that perform the process "manage information resources" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process "manage information resources," which includes…
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Measure Spotlights|
Average percentage change in detected exceptions to the information architecture per year
This measure calculates the average percentage change in detected errors requiring follow-up effort to the information architecture per year. Information architecture…
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Measure Spotlights|
Personnel cost to perform the process "manage information resources", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process "manage information resources," which includes defining…
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Measure Spotlights|
Systems cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process "define enterprise information architecture," which…
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Measure Spotlights|
Systems cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop information and content management…
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Measure Spotlights|
Systems cost to perform the process "manage information resources", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to process "manage information resources," which includes defining the…
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Measure Spotlights|
Overhead cost to perform the process "manage information resources", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process "manage information resources," which includes…
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Measure Spotlights|
Personnel cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process "define enterprise information architecture," which…
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Measure Spotlights|
Personnel cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process group "develop information and content management…
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Measure Spotlights|
Percentage of IT budget for the process group "manage enterprise information", including depreciation/amortization, allocated to the process "define the enterprise information architecture"
This measure calculates the percentage of IT budget for the process group "manage enterprise information," including depreciation/amortization, allocated to the processes of…
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This measure calculates the percentage of IT budget (including depreciation/amortization) for the process group "manage enterprise information"—which consists of…
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Measure Spotlights|
Percentage of IT budget for the process group "manage enterprise information", including depreciation/amortization, allocated to the process "manage information resources"
This measure calculates the percentage of IT budget for the process group "manage enterprise information," including depreciation/amortization, allocated to the processes of…
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Measure Spotlights|
Overhead cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process "define enterprise information architecture," which…