Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of the total cost of the supply chain function allocated to transportation
This measure calculates the cost of transportation as a percentage of the total cost to perform the supply chain function "deliver products and services". Transportation…
-
Measure Spotlights|
Percentage of SKUs tracked by radio frequency
This measure calculates the percentage of stock keeping units (SKUs) tracked with radio-frequency technology via smart tags/microchips and readers. It is part of a set of…
-
Measure Spotlights|
Percentage of total returns flow generated due to stock-balancing/marketing returns
This measure calculates the percentage of total returns flow generated due to balancing/marketing returns. It is part of a set of Supplemental Information measures that help…
-
Measure Spotlights|
Percentage of total returns flow generated due to transit damage
This measure calculates the percentage of total returns flow generated due to transit damage. It is part of a set of Supplemental Information measures that help companies…
-
Measure Spotlights|
Percentage of returned goods that are remanufactured and resold through a secondary channel
This measure calculates the percentage of returned goods that are remanufactured and resold through a sales channel outside of a company's primary sales channel (e.g., outlet…
-
Measure Spotlights|
Percentage of returned goods that are resold as-is through a secondary channel
This measure calculates the percentage of returned goods that are resold as-is through a sales channel outside of a company's primary sales channel (e.g., outlet stores,…
-
Measure Spotlights|
Percentage of returned goods that are sold as scrap
This measure calculates the percentage of returned goods that are sold as scrap. It is part of a set of Supplemental Information measures that help companies evaluate…
-
Measure Spotlights|
Percentage of total returns flow generated due to disposal requirements
This measure calculates the percentage of total returns flow generated because of requirements to discard products or components, often to a landfill or equivalent waste…
-
Measure Spotlights|
Percentage of total returns flow generated due to field service/corrective action
This measure calculates the percentage of total returns flow generated due to field service/corrective action. It is part of a set of Supplemental Information measures that…
-
Measure Spotlights|
Percentage of total returns flow generated due to warranty/end-of-life returns
This measure calculates the percentage of total returns flow generated due to warranty/end-of-life returns. It is part of a set of Supplemental Information measures that help…
-
Measure Spotlights|
Percentage of returned goods that are donated
This measure calculates the percentage of returned goods that are donated. It is part of a set of Supplemental Information measures that help companies evaluate additional…
-
Measure Spotlights|
Percentage of returned goods that are sent to a landfill
This measure calculates the percentage of returned goods that are sent to a landfill. It is part of a set of Supplemental Information measures that help companies evaluate…
-
Measure Spotlights|
Percentage of returned goods that are disposed of through other methods
This measure calculates the percentage of returned goods that are disposed of through methods other than donation, recycling, remanufacturing, repackaging, scrapping, or…
-
Measure Spotlights|
Percentage of returned goods that are recycled (materials reclaimed, leased)
This measure calculates the percentage of returned goods that are recycled (materials reclaimed, leased). It is part of a set of Supplemental Information measures that help…
-
Measure Spotlights|
Percentage of returned goods that are repackaged and resold through a secondary channel
This measure calculates the percentage of returned goods that are repackaged and resold through a sales channel outside of a company's primary sales channel (e.g., outlet…