Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "deploy information technology solutions"
This measure calculates the percentage of IT budget, including depreciation/amortization, that is allocated to the process group "deploy information technology solutions,"…
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "develop and maintain information technology solutions"
This measure calculates the percentage of IT budget, including depreciation/amortization, allocated to the process group "develop and maintain information technology…
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Measure Spotlights|
Overhead cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Systems cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Systems cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deploy information technology solutions," which…
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Measure Spotlights|
Systems cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and maintain information technology…
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Measure Spotlights|
Average time in weeks to fulfill a simple information need
This measure calculates the average number of weeks it takes to fulfill a simple information need. A simple need is defined as one that merely needs a commercial or purchased…
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Measure Spotlights|
Average time in weeks to create the enterprise information management strategic plan
This measure calculates the average number of weeks it takes to create the enterprise information management strategic plan. Enterprise information management is defined as…
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Measure Spotlights|
Percentage of IT FTEs performing IT processes that perform deskside (local) support
This measure calculates the percentage of IT full-time equivalent employees (FTEs) performing IT processes that perform deskside (i.e. local) support. It is part of a set of…
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Measure Spotlights|
Percentage of IT FTEs performing user support roles that perform helpdesk (remote) support
This measure calculates the percentage of IT full-time equivalent employees (FTEs) performing user support roles that perform helpdesk (i.e. remote) support. It is part of a…
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Measure Spotlights|
Number of IT FTEs reporting internally somewhere other than IT per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that report internally to somewhere other than IT. It is part of a set…
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Measure Spotlights|
Number of IT FTEs reporting into the internal IT organization per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that report into the internal IT organization. It is part of a set of…
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Measure Spotlights|
Percentage of FTEs performing IT processes that perform executive or administrative roles
This measure calculates the percentage of IT process full-time equivalent employees (FTEs) that perform executive or administrative roles. IT process FTEs include contractors…
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Measure Spotlights|
Percentage of FTEs performing IT processes that perform infrastructure operations roles
This measure calculates the percentage of IT process full-time equivalent employees (FTEs) that perform infrastructure operations roles. IT process FTEs include contractors,…
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Measure Spotlights|
Percentage of FTEs performing IT processes that perform infrastructure support roles
This measure calculates the percentage of IT process full-time equivalent employees (FTEs) that perform infrastructure support roles. IT process FTEs include contractors,…