Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'conduct board activities'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'conduct board activities'. The process…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage, prepare, and review contracts'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage, prepare, and review contracts'. …
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'protect intellectual property'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'protect intellectual property'. The…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage corporate compliance and ethics program”
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage corporate compliance and ethics…
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Measure Spotlights|
Total cost to perform the legal services function as a percentage of selling, general, and administrative cost (SG&A)
This measure calculates total cost to perform the legal services function as a percentage of selling, general, and administrative cost (SG&A). Selling, General, and…
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Measure Spotlights|
Total cost to perform the legal services function as a percentage of revenue
This measure calculates total cost to perform the legal services function as a percentage of revenue. Total cost is the sum of personnel (compensation/benefits), systems …
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Measure Spotlights|
Customer satisfaction rate for legal services
This measure calculates customer satisfaction rate for legal services. This Staff Productivity measure is intended to help companies assess the efficiency of their staff…
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Measure Spotlights|
Cycle time in days for a legal services FTE to complete contract preparation
This measure calculates cycle time in days for a legal services full-time equivalent employee (FTE) to complete contract preparation. Contract preparation begins when legal…
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Measure Spotlights|
Cycle time in days for a legal services FTE to complete contract review
This measure calculates cycle time in days for a legal services full-time equivalent employee (FTE) to complete contract review. Contract review begins when legal receives…
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Measure Spotlights|
Total internal cost to perform the process "perform planning/budgeting/forecasting" per process FTE
This measure calculates total internal cost per process full time equivalent (FTE) to perform the process "perform planning/budgeting/forecasting". Internal cost is the sum…
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Measure Spotlights|
Number of budget line items per FTE that performs the process "perform planning/budgeting/forecasting"
This measure calculates the number of line items budgeted for the complete budget per full time equivalent (FTE) that performs the process "perform planning/budgeting…