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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of annual expedited orders resulting from other issues
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to other issues. It is part of a set…
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Measure Spotlights|
Percentage of annual expedited orders resulting from poor transportation planning
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to poor transportation planning. It…
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Measure Spotlights|
Percentage of annual expedited orders resulting from production schedule changes
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to production schedule changes. It…
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Measure Spotlights|
Percentage of annual expedited orders resulting from raw material shortages
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to raw material shortages. It is…
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Measure Spotlights|
Percentage of annual expedited orders resulting from unavailable transport equipment
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to unavailable transport equipment…
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Measure Spotlights|
Percentage of annual expedited orders resulting from transportation equipment failure
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to transportation equipment failure…
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Measure Spotlights|
Percentage of finished goods inventory requiring special handling or storage
This measure calculates the percentage of finished goods inventory that requires special handling or storage. It is part of a set of Supplemental Information measures that…
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Measure Spotlights|
Other cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to perform the…
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Measure Spotlights|
Number of FTEs that perform the process "manage returns; manage reverse logistics" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who are employed for the physical handling, information processing, and…
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Measure Spotlights|
Personnel cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the personnel cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Systems cost to perform the process "manage returns; manage reverse logistics" per $100,000 revenue
This measure calculates the systems cost per $100,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Overhead cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the overhead cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Outsourced cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the outsourced cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Total cost to perform the process "manage returns; manage reverse logistics" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the physical handling, information processing, and disposition of the…
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Measure Spotlights|
Total cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned by…