Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
-
-
-
-
-
-
-
Measure Spotlights|
Percentage of total vacancies filled by internal candidates
This measure calculates percentage of total vacancies filled by internal candidates at business entity. This Supplemental Information measure is intended to help companies…
-
Measure Spotlights|
Voluntary terminations as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that left an organization of their own accord due to any situation. It is part of a set of Process…
-
Measure Spotlights|
Percentage of total value of goods and services purchased from top ten suppliers
This measure calculates the percentage of goods and services that were purchased from top ten suppliers (i.e. suppliers from whom your business entity purchases the most, in…
-
Measure Spotlights|
Days payable outstanding
This measure evaluates how many days, on average, a company takes to pay its creditors. It is calculated as the average value of accounts payable balance divided by (cost of…
-
Measure Spotlights|
Percentage of purchase order line items transacted using e-procurement enabled catalogue suppliers
This measure calculates the percentage of purchase order line items that were transacted via e-procurement enabled catalogue suppliers (i.e. those that use internet or EDI to…
-
Measure Spotlights|
Percentage of purchase orders approved electronically
This measure calculates the percentage of purchase orders approved electronically (using internet or EDI). It is part of a set of Process Efficiency measures that help…
-
Measure Spotlights|
Personnel cost to perform the process group "procure materials and services" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the procurement process group that comes from personnel cost. This process group includes the business…
-
Measure Spotlights|
Percentage of procurement process group FTEs associated with indirect materials and services
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "procure materials and services", associated with indirect…