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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Other cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue for planning,…
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Measure Spotlights|
Overhead cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue for planning, transporting, and tracking the delivery of all incoming materials; monitoring inbound transportation…
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Measure Spotlights|
Personnel cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue for planning, transporting, and tracking the delivery of all incoming materials; monitoring inbound transportation…
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Measure Spotlights|
Value of returned products as a percentage of sales
This measure calculates the value of returned products (either due to deficiency or incorrect shipping) as a percentage of sales. It is part of a set of Process Efficiency…
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Measure Spotlights|
Outsourced cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue for planning, transporting, and tracking the delivery of all incoming materials; monitoring inbound transportation…
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Measure Spotlights|
Systems cost to perform the process "plan and manage inbound material flow" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue for planning, transporting, and tracking the delivery of all incoming materials; monitoring inbound transportation…
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Measure Spotlights|
Percentage of KM applications, platforms, or technologies hosted on-premises
This measure calculates the percentage of knowledge management (KM) applications, platforms, or technologies hosted on-premises. KM is the function responsible for organizing…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from the IT group/function
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from the IT group/function. KM is the…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from one or more business units/functions whose employees are end-users of the application/platform
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from one or more business units/functions…
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Measure Spotlights|
Percentage of business entity employees that participate in approaches and activities included in KM program, initiative, or service
This measure calculates the percentage of business entity employees that participate in approaches and activities included in the knowledge management (KM) program,…
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Measure Spotlights|
Number of business entity employees per FTE that directly supports the business entity's knowledge management program
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that directly supports the business entity's knowledge management (KM)…
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Measure Spotlights|
Percentage of sales orders changed by the customer after the initial order placement
This measure calculates the percentage of sales orders altered by customers after orders have been placed. A sales order includes all transactions in a particular order. As…
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Measure Spotlights|
Percentage of corrective actions for customer complaints that are completed within 15 days
This measure calculates the percentage of corrective actions for customer complaints that are completed in 15 days or fewer. It is part of a set of Process Efficiency…
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Measure Spotlights|
Percentage of manufacturing workforce that has completed Six Sigma training
This measure identifies the percentage of manufacturing workforce that has completed Six Sigma training. Six Sigma refers to a set of practices designed to improve…
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Measure Spotlights|
Number of products (SKUs) per FTE that performs the process group "plan for and align supply chain resources"
This measure calculates the number of products (SKUs) per full-time equivalent employee (FTE) that performs the process group "plan for and align supply chain resources,"…