Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information and analytics" per business entity employee
This measure calculates overhead cost to perform the process group "manage employee information and analytics" per business entity employee. Overhead cost refers to expenses…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost
This measure calculates overhead cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost. Overhead cost…
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Measure Spotlights|
Other cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost
This measure calculates other cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost. Other cost refers to…
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Measure Spotlights|
Percentage of "manage employee information and analytics" inquiries received via e-mail
This measure calculates the percentage of inquiries received monthly for the process group "manage employee information and analytics" via e-mail. The process group "manage…
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Percentage of "manage employee information and analytics" inquiries received via phone
This measure calculates the percentage of inquiries received monthly for the process group "manage employee information and analytics" via phone The process group "manage…
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Measure Spotlights|
Percentage of "manage employee information and analytics" inquiries received via face-to-face
This measure calculates the percentage of inquiries received monthly for the process group "manage employee information and analytics" via face-to-face interaction. The…
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Measure Spotlights|
Percentage of "manage employee information and analytics" inquiries received via channels other than e-mail, phone, and face-to-face
This measure calculates the percentage of inquiries received monthly for the process group "manage employee information and analytics" via channels other than e-mail, phone,…
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Systems cost to perform the process groups "manage employee communication" and "deliver employee communications" per $100,000 revenue
This measure calculates systems cost to perform the process groups "manage employee communication" and "deliver employee communications" per $1,000 business entity revenue…
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Measure Spotlights|
Overhead cost to perform the process groups "manage employee communication" and "deliver employee communications" per $100,000 revenue
This measure calculates overhead cost to perform the process groups "manage employee communication" and "deliver employee communications" per $1,000 business entity revenue…
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Measure Spotlights|
Personnel cost to perform the process groups "manage employee communication" and "deliver employee communications" per $1,000 revenue
This measure calculates personnel cost to perform the process groups "manage employee communication" and "deliver employee communications" per $1,000 business entity revenue…
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Percentage of operational workers/office staff positions filled by internal promotion for the past 3 years
This measure calculates the percentage of operational workers/office staff positions (i.e. employees who do not have any management responsibility) that have been sourced by…
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Overhead cost to perform the process group "recruit, source, and select employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from overhead cost. Activities in…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via channels other than e-mail, phone, and face-to-face
This measure calculates the percentage of inquiries received via channels other than e-mail, phone, and face-to-face for the process "develop and manage HR planning, policies…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via e-mail
This measure calculates the percentage of inquiries received via e-mail for the process "develop and manage HR planning, policies, and strategies," which consists of…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via face-to-face
This measure calculates the percentage of inquiries received via face-to-face for the process "develop and manage HR planning, policies, and strategies," which consists of…