Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of purchase order line items transacted via a portal
This measure calculates the percentage of purchase order line items that are carried out via a portal (virtual gateway from one website to another). A purchase order line…
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Measure Spotlights|
Percentage of purchase value transacted via an electronic marketplace
This measure determines the percentage of purchase value transacted electronically via public or private online trade exchange—a virtual location where supplier, customer,…
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Measure Spotlights|
Percentage of purchase value transacted via a private electronic marketplace
This measure determines the percentage of purchase value transacted electronically via private online trade exchange—a virtual location where supplier, customer, trader,…
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Measure Spotlights|
Percentage of purchase value transacted via a public electronic marketplace
This measure determines the percentage of purchase value transacted electronically via public online trade exchange—a virtual location where supplier, customer, trader,…
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Measure Spotlights|
Personnel cost to perform the process "select suppliers and develop/maintain contracts" per $1,000 purchases
This measure calculates personnel cost per $1,000 purchases for selecting suppliers (typically through a request for information [RFI], request for proposal [RFP], or request…
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Measure Spotlights|
Personnel cost to perform the process "select suppliers and develop/maintain contracts" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue for selecting suppliers (typically through a request for information [RFI], request for proposal [RFP], or request…
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Typical achieved savings rate delivered on sourcing events/projects
This measure calculates percentage of achieved savings that the procurement organization actually delivers on sourcing events/projects. This Supplemental Information measure…
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Typical savings goal of the procurement process group set to deliver on sourcing events/projects
This measure calculates percentage of savings goal that the procurement organization sets to deliver on sourcing events/projects. This Supplemental Information measure is…
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Measure Spotlights|
Transaction amount per purchase order
This measure determines the amount of dollars transacted per purchase order. It helps businesses understand the level of activity in regards to supplier relationships, thus…
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Total number of purchase orders placed per finance shared services center employee responsible for creating/distributing purchase orders
A shared services center combines common or repetitive processes from multiple business units into one central location. This measure calculates the total number of purchase…
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Measure Spotlights|
Percentage of purchase orders received complete
This measure calculates the percentage of purchase orders that were received with all items complete. "Complete" means that the quantity ordered was the same as the quantity…
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Percentage of value of purchased material that is received from vendors that participate in vendor-managed inventory programs
This measure calculates the percentage of the value of purchased material that is received from vendors in VMI (vendor-managed inventory) programs. Vendor-managed inventory …
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Measure Spotlights|
Percentage of supplier orders received by original request date (on time)
This measure determines the percentage of supplier orders received on time, or within the originally requested timeframe. It is part of a set of Process Efficiency measures…
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Measure Spotlights|
Percentage of purchase orders received damage free
This measure calculates the percentage of purchase orders that were received without any damaged items. It is part of a set of Process Efficiency measures that help companies…
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Measure Spotlights|
Strategic suppliers as a percentage of all active suppliers
This measure evaluates the percentage of all active suppliers considered to be key suppliers with whom the organization has special arrangements that make a strategic…