Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total annual cost incurred to execute direct marketing campaigns as a percentage of revenue generated by direct marketing campaigns
This measure calculates total annual cost incurred to execute direct marketing campaigns as a percentage of revenue generated by direct marketing campaigns. This Cost…
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Percentage of sales order line items delivered on time
This measure calculates the percentage of sales order line items that were delivered on time. A sales order line item is an individual transaction listed on a sales order…
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Percentage of sales order line items changed after initial order placement through electronic data interchange (EDI)
This measure calculates the percentage of sales order line items altered via Electronic Data Interchange (EDI) connection (a standards-based, program-to-program communication…
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Percentage of sales order line items changed after initial order placement through e-mail
This measure calculates the percentage of sales order line items altered via e-mail after an order has been placed. A sales order line item is an individual transaction…
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Percentage of sales order line items changed after initial order placement through fax and mail
This measure calculates the percentage of sales order line items altered via fax and mail after an order has been placed. A sales order line item is an individual transaction…
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Percentage of sales order line items changed after initial order placement through telephone
This measure calculates the percentage of sales order line items altered via telephone after an order has been placed. A sales order line item is an individual transaction…
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Percentage of sales order line items changed after initial order placement through the internet
This measure calculates the percentage of sales order line items altered via internet after an order has been placed. A sales order line item is an individual transaction…
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Percentage of sales order line items changed by the customer following initial order entry
This measure calculates the percentage of sales order line items altered by customers after orders have been placed. A sales order line item is an individual transaction…
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Percentage of sales order line items placed through EDI
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Percentage of sales order line items placed through e-mail
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Percentage of sales order line items placed through telephone
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Percentage of sales order line items placed through fax and mail
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Percentage of sales order line items placed through other methods
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Percentage of sales order line items placed over the internet
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Percentage of sales order line items placed through WAP