Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Return on investment for the trade marketing marketing channel
This measure calculates total marketing ROI (Return on Investment) from trade marketing for the twelve month period. Trade marketing is marketing aimed at wholesalers,…
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Measure Spotlights|
Return on investment for the trade shows and other in person events marketing channel
This measure calculates total marketing ROI (Return on Investment) from trade shows and other in person events for the twelve month period. This Process Efficiency measure is…
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Measure Spotlights|
Return on investment for the partnerships and alliances marketing channel
This measure calculates total marketing ROI (Return on Investment) from partnerships and alliances for the twelve month period. This Process Efficiency measure is intended to…
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Measure Spotlights|
Total annual marketing revenue attribution
This measure calculates the percentage of your revenue for the 12 month period attributed to marketing. This Supplemental Information measure is intended to help companies…
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Measure Spotlights|
Average time taken, in weeks, to plan an update, re-run or extension of an existing marketing campaign which does not involve using external creative and media agencies
This measure calculates the average time taken (in weeks elapsed) to plan an update, re-run, or extension of an existing marketing campaign which does not involve using…
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Measure Spotlights|
Average time taken, in weeks, to plan an update, re-run or extension of an existing marketing campaign which involves using external creative and media agencies
This measure calculates the average time taken (in weeks elapsed) to plan an update, re-run or extension of an existing marketing campaign which involves using external…
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Measure Spotlights|
Percentage of annual net sales revenue attributable to repeat customers
This measure calculates the percentage of annual net sales revenue attributable to customers making a purchase from an organization after having already made an initial…
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Measure Spotlights|
Number of adjustments/deductions per FTE that performs the process "manage and process adjustments/deductions"
This measure calculates the number of adjustments/deductions per full-time equivalent (FTE) employee that performs the process "manage and process adjustments/deductions,"…
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Cycle time in days to resolve adjustments
This measure calculates number of days it takes to resolve adjustments. An adjustment is when an amount is changed due to an error/miscommunication between two parties…
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Measure Spotlights|
Personnel cost to perform the process "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "manage and process adjustments/deductions," which consists of creating and providing funds…
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Personnel cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from personnel cost. Core components of this…
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Measure Spotlights|
Personnel cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates personnel cost per $1000 business entity revenue, to perform the processes "process accounts receivable (AR)", "manage and process collections", and …
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Measure Spotlights|
Personnel cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per process FTE
This measure calculates personnel cost per process full time equivalent (FTE), to perform the processes "process accounts receivable (AR)", "manage and process collections",…
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Measure Spotlights|
Number of FTEs that perform the process group "perform revenue accounting" per $1 billion revenue
This measure calculates the number of full-time equivalent employees per $1 billion revenue that perform the process group "perform revenue accounting," which involves…
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Measure Spotlights|
Number of FTEs that perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1 billion revenue
This measure calculates the number of full-time equivalent employees per $1 billion revenue that process funds received, whether by check or electronically; coordinate and…