Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of returned goods that are donated
This measure calculates the percentage of returned goods that are donated. It is part of a set of Supplemental Information measures that help companies evaluate additional…
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Measure Spotlights|
Percentage of returned goods that are sent to a landfill
This measure calculates the percentage of returned goods that are sent to a landfill. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Percentage of returned goods that are disposed of through other methods
This measure calculates the percentage of returned goods that are disposed of through methods other than donation, recycling, remanufacturing, repackaging, scrapping, or…
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Measure Spotlights|
Percentage of returned goods that are recycled (materials reclaimed, leased)
This measure calculates the percentage of returned goods that are recycled (materials reclaimed, leased). It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of returned goods that are repackaged and resold through a secondary channel
This measure calculates the percentage of returned goods that are repackaged and resold through a sales channel outside of a company's primary sales channel (e.g., outlet…
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Measure Spotlights|
Percentage of total returns flow generated due to marketing returns
This measure calculates the percentage of total returns flow generated due to marketing returns. It is part of a set of Supplemental Information measures that help companies…
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Measure Spotlights|
Percentage of total returns flow generated due to reusable packaging
This measure calculate the percentage of total returns flow generated due to reusable packaging. It is part of a set of Supplemental Information measures that help companies…
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Measure Spotlights|
Total cost to carry out the phase 'generate new product/service ideas' per concept in the pre-design phase that is an existing product/service improvement or extension
This measure calculates the total cost to generate new product/service ideas per concept that is in the pre-design phase that is an existing product/service improvement or…
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Measure Spotlights|
Total cost to carry out the phase 'generate new product/service ideas' per completely new product/service concept
This measure calculates the systems cost to generate new product/service ideas per new product/service opportunity. Systems cost includes any specific cost related to system…
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Measure Spotlights|
Systems cost of the phase 'test market for new or revised products and services' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Measure Spotlights|
Employee retention rate
This measure calculates employee retention rate. This is defined as the number of employees at the end of the year that were present at the beginning of the year, divided by…
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Measure Spotlights|
Percentage of the total value of purchases allocated among the following submission method: other
This measure calculates the percentage of the total value of purchases that are made through other methods. It is important for businesses to identify other methods being…
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Measure Spotlights|
Percentage of total value of purchases allocated among the following purchase arrangement type: other
This measure calculates the percentage of the total value of purchases that is allocated to other purchase arrangements. If a business entity has other ways to purchase their…
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Measure Spotlights|
Equipment cost to perform the function "develop and manage products and services" as a percentage of total cost
This measure calculates the percentage of the total cost for the function "develop and manage products and services" that comes from equipment cost (machinery, hardware, etc…
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Measure Spotlights|
Material cost to perform the function "develop and manage products and services" as a percentage of total cost
This measure calculates the percentage of the total cost for the function "develop and manage products and services" that comes from material cost. This Supplemental…