Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
This measure calculates the number of existing product/service improvement and extension projects generated per full-time equivalent (FTE) employee involved from the start of…
-
Measure Spotlights|
Number of existing product/service improvement and extension projects per $1 billion revenue
This measure identifies the number of pre-design concepts that are existing product/service improvements and extensions per $1 billion revenue. Existing product/service…
-
Measure Spotlights|
Ratio of the number of projects to concepts in the pre-design phase for existing product/service extensions and improvements
This measure calculates the ratio of projects to concepts in the pre-design phase for existing product/service extensions and improvements. Existing product/service…
-
Measure Spotlights|
Ratio of the number of projects to concepts in the pre-design phase for new product/service developments
This measure calculates the ratio of projects to concepts in the pre-design phase for new product/service developments. It is part of a set of Process Efficiency measures…
-
Measure Spotlights|
Ratio of the total numbers of projects to pre-design concepts
This measure calculates the ratio of projects to concepts in the pre-design phase for all projects, including new product/service development projects, new/existing product…
-
Measure Spotlights|
Percentage of sales order line items delivered on time
This measure calculates the percentage of sales order line items that were delivered on time. A sales order line item is an individual transaction listed on a sales order…
-
Measure Spotlights|
Number of concepts in the pre-design phase that are existing product/service improvements and extensions per $1 billion revenue
This measure identifies the number of pre-design concepts that are existing product/service improvements and extensions per $1 billion revenue. Existing product/service…
-
Measure Spotlights|
Number of concepts in the pre-design phase that are new product/service developments per $1 billion revenue
This measure identifies the number of pre-design concepts that are new product/service developments per $1 billion revenue. By monitoring the types of concepts in this phase,…
-
Measure Spotlights|
Percentage of total returns flow generated due to stock-balancing/marketing returns
This measure calculates the percentage of total returns flow generated due to balancing/marketing returns. It is part of a set of Supplemental Information measures that help…
-
Measure Spotlights|
Percentage of total returns flow generated due to transit damage
This measure calculates the percentage of total returns flow generated due to transit damage. It is part of a set of Supplemental Information measures that help companies…
-
Measure Spotlights|
Percentage of returned goods that are remanufactured and resold through a secondary channel
This measure calculates the percentage of returned goods that are remanufactured and resold through a sales channel outside of a company's primary sales channel (e.g., outlet…
-
Measure Spotlights|
Percentage of returned goods that are resold as-is through a secondary channel
This measure calculates the percentage of returned goods that are resold as-is through a sales channel outside of a company's primary sales channel (e.g., outlet stores,…
-
Measure Spotlights|
Percentage of returned goods that are sold as scrap
This measure calculates the percentage of returned goods that are sold as scrap. It is part of a set of Supplemental Information measures that help companies evaluate…
-
Measure Spotlights|
Percentage of total returns flow generated due to disposal requirements
This measure calculates the percentage of total returns flow generated because of requirements to discard products or components, often to a landfill or equivalent waste…
-
Measure Spotlights|
Percentage of total returns flow generated due to field service/corrective action
This measure calculates the percentage of total returns flow generated due to field service/corrective action. It is part of a set of Supplemental Information measures that…