Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of computer based training content delivered via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content delivered…
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Measure Spotlights|
Percentage of virtual, instructor-led classroom-based training content developed via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content developed via mobile devices. This Supplemental Information measure is intended…
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Measure Spotlights|
Percentage of virtual, instructor-led classroom-based training content delivered via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content is delivered via mobile devices. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of manufacturing workforce that has completed Six Sigma training
This measure identifies the percentage of manufacturing workforce that has completed Six Sigma training. Six Sigma refers to a set of practices designed to improve…
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Measure Spotlights|
Number of products (SKUs) per FTE that performs the process group "plan for and align supply chain resources"
This measure calculates the number of products (SKUs) per full-time equivalent employee (FTE) that performs the process group "plan for and align supply chain resources,"…
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Measure Spotlights|
Other cost to perform the process "select suppliers and develop/maintain contracts" per $1,000 revenue
This measure calculates "other" cost (i.e. other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue for selecting suppliers …
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Measure Spotlights|
Outsourced cost to perform the process "select suppliers and develop/maintain contracts" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue for selecting suppliers (typically through a request for information [RFI], request for proposal [RFP], or request…
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Measure Spotlights|
Systems cost to perform the process "select suppliers and develop/maintain contracts" per $100,000 purchases
This measure calculates systems cost per $100,000 purchases for selecting suppliers (typically through a request for information [RFI], request for proposal [RFP], or request…
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Measure Spotlights|
Systems cost to perform the process "select suppliers and develop/maintain contracts" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue for selecting suppliers (typically through a request for information [RFI], request for proposal [RFP], or request…
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Measure Spotlights|
Total cost to perform the activity "manage health and safety" per $1,000 revenue
This measure calculates the total cost to perform the activity "manage health and safety" per $1,000 revenue. The total cost is the sum of outsourced, overhead, personnel,…
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Measure Spotlights|
Number of FTEs that perform the activity "manage health and safety" per $1 billion revenue
This measure calculates the number of full-time-equivalents to perform the activity "manage health and safety" per $1 billion revenue. The total cost is the sum of outsourced…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per sales order placed
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Total cost to perform the supply chain function per sales order placed
This measure calculates total cost to perform the supply chain function "deliver products and services" per sales order placed. Total cost is the sum of personnel …
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Measure Spotlights|
Percentage of the total cost of the supply chain function allocated to transportation
This measure calculates the cost of transportation as a percentage of the total cost to perform the supply chain function "deliver products and services". Transportation…
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Measure Spotlights|
Supply chain management cost per sales order placed
This measure calculates the cost of supply chain management per sales order. Supply chain managements includes the sum of all costs associated with the processes to plan,…