Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "manage employee information and analytics"
This measure calculates total cost to perform the HR function per full time equivalent (FTE) that performs the process group "manage employee information and analytics"…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "develop and manage human resources (HR) planning, policies, and strategies"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "develop and manage human resources …
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for middle management/specialists
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for middle management…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for Operational workers/office staff
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for operational…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for senior management/executives
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for senior management…
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Percentage of middle management/specialists with formal succession planning processes in place
This measure projects the percentage of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Measure Spotlights|
Percentage of operational staff/office staff with formal succession planning processes in place
This measure projects the percentage of operational staff/office staff (i.e. workers who do not have any management responsibility) that have succession planning processes in…
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Measure Spotlights|
Percentage of senior management/executives with formal succession planning processes in place
This measure projects the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives) that have succession planning processes…
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Measure Spotlights|
Number of FTEs that perform the process "develop and manage time and attendance" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "develop and manage time and attendance". The…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "develop and manage time and attendance"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "develop and…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage employee communication"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "manage…
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Measure Spotlights|
Total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to perform the process group "develop and manage human resources (HR) planning, policies and strategies." Activities in…
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Measure Spotlights|
Total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per business entity employee
This measure calculates total cost per business entity employee to perform the process group "develop and manage human resources (HR) planning, policies and strategies."…
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Measure Spotlights|
Personnel cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "develop and manage human resources (HR) planning, policies and strategies." Activities…
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Measure Spotlights|
Personnel cost to perform the process group "Develop and manage human resources (HR) planning, policies, and strategies" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "Develop and manage human resources (HR) planning, policies, and strategies"…