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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of invoice line items that are matched the first time
This measure calculates the percentage of invoice line items that are matched the first time. An invoice line item is a single entry on an invoice. For example, an invoice…
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Measure Spotlights|
Percentage of invoices paid within the discount period
This measure calculates the percentage of invoices paid within the specified discount period. The discount period is the span of time in which an invoice must be paid in full…
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Measure Spotlights|
Personnel cost to perform the process "process expense reimbursements" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to process reimbursements to employees for the expenses incurred during the course of…
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Measure Spotlights|
Systems cost to perform the process "process accounts payable" as a percentage of the total cost of the process
This measure calculates the percentage of the total cost to perform the "process accounts payable (AP)" that comes from systems cost. The purpose of this process is to…
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Measure Spotlights|
Systems cost to perform the process "process accounts payable (AP)" per $100,000 purchases
This measure calculates systems cost per $100,000 purchases to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Systems cost to perform the process "process accounts payable (AP)" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating expenses…
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Measure Spotlights|
Systems cost to perform the process "process expense reimbursements" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to process reimbursements to employees for the expenses incurred during the course of business. Activities include…
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Measure Spotlights|
Cycle time in days from receipt of invoice until approved and scheduled for payment
This measure calculates the number of calendar days (including weekends) that elapse from receipt of an invoice until it is approved and scheduled for payment. It is part of…
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Measure Spotlights|
Systems cost to perform the process group "process accounts payable and expense reimbursements" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process accounts payable and expense reimbursements" process group, which consists of processing…
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Measure Spotlights|
Systems cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "process accounts payable and expense reimbursements" that comes from systems cost. The…
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Measure Spotlights|
Total cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the "process accounts payable and expense reimbursements" process group, which consists of…
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Measure Spotlights|
Total cost to perform the process group "process accounts payable and expense reimbursements" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to perform the "process accounts payable and expense reimbursements" process group, which consists of processing…
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Measure Spotlights|
Total cost to perform the process group "process accounts payable and expense reimbursements" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the "process accounts payable and expense reimbursements" process group,…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per invoice line item processed
This measure calculates the total cost per invoice line item to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Total cost to perform the process "process expense reimbursements" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to process reimbursements to employees for the expenses incurred during the course of business. Activities…