Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Other cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates other cost to perform the process "manage and process collections" as a percentage of total process cost. Other cost refers to costs other than…
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Measure Spotlights|
Other cost to perform the process "manage and process collections" per $100,000 revenue
This measure calculates other cost to perform the process "manage and process collections" per $100,000 business entity revenue. Other cost refers to costs other than…
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Measure Spotlights|
Other cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates other cost to perform the process "process customer credit" as a percentage of total process cost. Other cost refers to costs other than personnel,…
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Measure Spotlights|
Other cost to perform the process "process customer credit" per $100,000 revenue
This measure calculates other cost to perform the process "process customer credit" per $100,000 business entity revenue. Other cost refers to costs other than personnel,…
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Measure Spotlights|
Outsourced cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates outsourced cost to perform the process "process customer credit" as a percentage of total process cost. Outsourced cost refers to the total cost of…
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Measure Spotlights|
Overhead and other cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates overhead and other cost to perform the process "process customer credit" as a percentage of total process cost. Overhead cost refers to expenses that…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" as a percentage of total order-to-cash process cost
This measure calculates the total cost to perform the process "manage and process collections"—which consists of posting entries to respective accounts, preparing accounts…
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Measure Spotlights|
Overhead cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates overhead cost to perform the process "manage and process collections" as a percentage of total process cost. Overhead cost refers to expenses that an…
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Measure Spotlights|
Overhead cost to perform the process "manage and process collections" per $100,000 revenue
This measure calculates overhead cost to perform the process "manage and process collections" per $100,000 business entity revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Overhead cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates overhead cost to perform the process "process customer credit" as a percentage of total process cost. Overhead cost refers to expenses that an…
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Measure Spotlights|
Overhead cost to perform the process "process customer credit" per $100,000 revenue
This measure calculates overhead cost to perform the process "process customer credit" per $100,000 business entity revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Overhead and other costs to perform the process "process customer credit" per $100,000 revenue
This measure calculates overhead and other costs per $100,000 revenue to perform the "process customer credit" process, which evaluates customers' credit-worthiness,…
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Measure Spotlights|
Outsourced cost to perform the process "manage and process collections" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Maximum value of uncollectable balance that can be written off without approval
This measure projects the maximum value of uncollectable balance that can be written off without approval. Uncollectable balances are amounts owed to your business unit for…
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Measure Spotlights|
Outsourced cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from outsourced cost. Core components of this…