Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "manage business resiliency and risk"
This measure calculates the percentage of business entity IT full-time equivalent employees (FTEs) who perform the process group "manage business resiliency and risk"…
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Level of FTE experience in years for the process group "manage business resiliency and risk"
This measure calculates the average level of experience, measured in years, for full-time equivalent employees (FTEs) who perform the process group "manage business…
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Measure Spotlights|
Number of IT FTEs that perform the process group "manage business resiliency and risk" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage business resiliency and risk."…
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Other cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $100,000 revenue
This measure calculates costs other than personnel, systems, overhead, and outsourced to perform the process group "manage business resiliency and risk" per $100,000 revenue…
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Outsourced cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost including depreciation/amortization to perform the process group "manage business resiliency and risk", per $100,000 business entity…
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Measure Spotlights|
Overhead cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (direct and/or allocated to the site) including depreciation/amortization to perform the process group "manage business resiliency and…
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Cycle time in days from receipt of invoice until approved and scheduled for payment
This measure calculates the number of calendar days (including weekends) that elapse from receipt of an invoice until it is approved and scheduled for payment. It is part of…
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Cycle time in days to complete the annual budget
This measure calculates the number of calendar days (including weekends) it takes to complete the annual budget. It is part of a set of Cycle Time measures that help…
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Cycle time in days to complete the monthly consolidated financial statements
This measure calculates the number of calendar days (including weekends) that elapse between running the initial monthly business entity trial balance and completing the…
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Total cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates the total cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Cycle time in days from transmission of invoice to receipt of payment
This measure calculates the number of calendar days that elapse from invoicing a customer to receiving payment for the invoiced line items. It is part of a set of Cycle Time…
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Percentage error for the total sales forecast
This measure calculates total sales forecasting percentage error. It is calculated as the absolute value of ((Projected – actual sales) / actual sales) * 100.
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Total cost to perform the finance function as a percentage of revenue
This measure calculates the total cost to perform the finance function as a percentage of revenue. The finance function involves financial strategy and planning, investment…
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Measure Spotlights|
Total cost to perform the finance function per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the finance function, which involves financial strategy and planning, investment management, tax funding…
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Total cost to perform the process "perform planning/budgeting/forecasting" as a percentage of revenue
This measure calculates the total cost to perform the process "perform planning/budgeting/forecasting"—which involves developing periodic plans, budgets, and forecasts to…