Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process group "perform revenue accounting" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "perform revenue accounting," which involves comparing revenue targets to reality and…
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Measure Spotlights|
Percentage of invoices processed error free the first time
This measure calculates the percentage of invoices processed error free the first time. An invoice is a bill prepared by a seller of goods or services and submitted to the…
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Total cost to perform the processes "process accounts receivable (AR)" and "manage and process collections" per $1,000 revenue
This measure calculates total annual cost to perform the processes "process accounts receivable (AR)" and "manage and process collections" per $1,000 business entity revenue…
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Total cost to perform the process "manage and process adjustments/deductions" per adjustment/deduction
This measure calculates the total cost per adjustment/deduction to perform the process "manage and process adjustments/deductions," which consists of creating and providing…
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Total cost to perform the process "manage and process adjustments/deductions" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the process "manage and process adjustments/deductions," which consists of…
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Total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to process funds received, whether by check or electronically; coordinate and follow through on collecting payments…
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Number of adjustments/deductions per FTE that performs the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions"
This measure calculates the number of adjustments/deductions per full time equivalent (FTE) that performs the processes "process accounts receivable (AR)", "manage and…
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Number of receipts processed per FTE that performs the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions"
This measure calculates the number of receipts processed per full time equivalent (FTE) that performs the processes "process accounts receivable (AR)", "manage and process…
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Personnel cost to perform the process "invoice customer" as a percentage of total process cost
This measure calculates personnel cost to perform the process "invoice customer" as a percentage of total process cost. Personnel cost refers to employee personnel…
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Personnel cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates personnel cost to perform the process "process customer credit" as a percentage of total process cost. Personnel cost refers to employee personnel…
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Systems cost to perform the process "invoice customer" as a percentage of total process cost
This measure calculates systems cost to perform the process "invoice customer" as a percentage of total process cost. Systems cost refers to a variety of expenses related to…
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Measure Spotlights|
Turnover rate for logistics personnel
This measure determines the annualized rate of logistics employee departures as a percentage of total production workforce. A high turnover rate often indicates that…
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Field finished goods inventory days of supply
This measure calculates field finished goods inventory days of supply by dividing the annual field finished goods inventory by the "value of transfers divided by 365 days."…
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Number of FTEs that perform the process group "manage logistics and warehousing" as a percentage of total business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) who are employed to perform the process group "manage logistics and…
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Measure Spotlights|
Number of FTEs that perform the process group "manage logistics and warehousing" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who plan, implement, and control the forward and reverse flow and storage…