Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of global legal entities supported by the treasury management operation per $1 billion revenue
This measure calculates the number of global legal entities that the business entity's treasury management operations department supports, per $1 billion revenue generated. A…
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Measure Spotlights|
Total cost to perform the process group "manage treasury operations" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for the process group "manage treasury operations," which consists of managing a business' investments in trading in…
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Measure Spotlights|
Number of business entity employees that participate in approaches and activities included in KM program, initiative, or service per $1 billion revenue
This measure calculates the number of business entity employees that participate in approaches and activities included in the knowledge management (KM) program, initiative,…
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Measure Spotlights|
Demand/supply planning costs per $1,000 revenue
This measure calculates the costs (per $1,000 revenue) associated with forecasting, developing finished goods or end item inventory plans, and coordinating the demand/supply…
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Measure Spotlights|
Systems cost to perform the process group "plan for and align supply chain resources" per $100,000 revenue
This measure calculates the amount of systems cost per $100,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Measure Spotlights|
Overhead and other costs to perform the process group "plan for and align supply chain resources" per $100,000 revenue
This measure calculates the overhead and other cost per $100,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Forecast accuracy as a percentage of units shipped
Forecast accuracy compares forecasted demand to actual demand. This measure calculates it for products and/or families for markets/distribution channels in unit measurement…
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Value added productivity per employee
This measure calculates the value added productivity (total product revenue less total material purchases) per employee. It is part of a set of Staff Productivity measures…
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Measure Spotlights|
Number of banks used in cash collection network per FTE that performs the process group "manage treasury operations"
This measure calculates the number of banks used in the cash collection network per full-time equivalent (FTE) employee that performs the process "manage treasury operations,…
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Measure Spotlights|
Number of banks used in cash disbursement network per FTE that performs the process group "manage treasury operations"
This measure calculates the number of banks used in cash disbursement network per full-time equivalent (FTE) employee that performs the process "manage treasury operations,"…
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Measure Spotlights|
Number of foreign currencies involved in foreign exchange hedging program per FTE that performs the process group "manage treasury operations"
This measure calculates the number of foreign currencies involved in the foreign exchange hedging program per full-time equivalent (FTE) employee that performs the process…
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Measure Spotlights|
Number of global legal entities supported per FTE that performs the process group "manage treasury operations"
This measure calculates the number of global legal entities supported per full-time equivalent employee that performs the process group "manage treasury operations," which…
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Measure Spotlights|
Return on invested capital
This measure calculates the amount of gain made on invested capital relative to the cost of the investment. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Number of bank accounts per FTE that performs the process group "manage treasury operations"
This measure calculates the number of corporate bank accounts managed by this finance shared services center (SSC) per full-time equivalent (FTE) that performs the process…
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Measure Spotlights|
Average monthly demand forecast accuracy
This measure calculates your business entity supply chain's average monthly demand forecast accuracy. Forecast accuracy is a measurement comparing the forecasted demand to…