Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process accounts receivable (AR)" process that comes from outsourced cost. The purpose of this…
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Measure Spotlights|
Overhead and other costs to perform the process "manage and process adjustments/deductions" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process adjustments/deductions" that comes from overhead and other costs. Core…
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Measure Spotlights|
Overhead and other costs to perform the process "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates overhead and other costs per $1,000 revenue to perform the process "manage and process adjustments/deductions," which consists of creating and…
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Measure Spotlights|
Overhead and other costs to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from overhead and other costs. Core components of…
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Measure Spotlights|
Overhead and other costs to perform the process "manage and process collections" per $1,000 revenue
This measure calculates overhead and other costs per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective…
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Measure Spotlights|
Maximum value of customer adjustment/deduction that can be made without approval
This measure calculates highest value of customer adjustment/deduction that can be made without approval. An adjustment/deduction is when an amount is changed due to an error…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed on social media
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed on mobile applications
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed through traditional face-to-face channels
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed through human-assisted channels other than face-to-face contact
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed through digital channels other than social media, website, or mobile applications
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Percentage of FTEs who perform the process "invoice customer" who maintain customer/product master files
This measure calculates the percentage of full-time equivalent employees (FTEs) that develop and deliver customer invoices, and also create and update a record of customers…
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Measure Spotlights|
Percentage of FTEs who perform the process "invoice customer" who transmit billing data to customers
This measure calculates the percentage of full-time equivalent employees that develop and deliver customer invoices, and also provide information to customers about purchases…
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Measure Spotlights|
Percentage of FTEs who perform the process "invoice customer" who post accounts receivable entries
This measure calculates the percentage of full-time equivalent employees that develop and deliver customer invoices, and also register transactions and their scheduled…
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Measure Spotlights|
Percentage of FTEs who perform the process "invoice customer" who resolve customer billing inquiries
This measure calculates the percentage of full-time equivalent employees that develop and deliver customer invoices, and also check and solve customers' billing queries. It…