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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of items received by the business entity per FTE that performs the process group "procure materials and services"
This measure calculates the number of items received by the business entity's full-time equivalents (FTEs) that perform the process group "procure materials and services"…
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Measure Spotlights|
Number of FTEs that perform the process "manage suppliers" per $1 billion purchases
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion purchases who develop and manage programs and policies for interacting with…
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Measure Spotlights|
Number of FTEs that perform the process "manage suppliers" as a percentage of process group "procure materials and services" FTEs
This measure calculates the percentage of full-time-equivalents (FTEs) who perform the process group "procure materials and services" allocated to the process "manage…
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Measure Spotlights|
Total cost to perform the process "manage suppliers" as a percentage of process group "procure materials and services" total cost
This measure calculates the percentage of total cost to perform the process group "procure materials and services" that is allocated to the process "manage suppliers". The…
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Average supplier lead time in days on purchased materials
This measure helps companies calculate the average number of days in supplier lead time on purchased materials, which begins with the transmission of the purchase order and…
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Measure Spotlights|
Total annual cost takeout savings on purchased goods and services per $500 million purchases
This measure calculates the total annual cost takeout savings per $500 million purchases. Cost takeout is defined as paying less for what was already being purchased,…
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Measure Spotlights|
Total annual cost avoidance savings on purchased goods and services per $500 million purchases
This measure calculates the total annual cost avoidance savings per $500 million purchases. Cost avoidance is reducing future costs (intangible savings) typically achieved…
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Measure Spotlights|
Systems cost to perform the procurement process group per $1 billion purchases
This measure calculates the systems cost per $1 billion purchases to perform the procurement process group, which includes the business activities of procurement planning,…
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Measure Spotlights|
Net Promoter Score (NPS) of the procurement function stakeholders
This measure calculates Net Promoter Score (NPS) of the procurement function stakeholders. Net Promoter Score (NPS) is calculated based on customer surveys' answers to this…
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Measure Spotlights|
Systems cost to perform the procurement process group per $100,000 revenue
This measure calculates the systems cost per $1,000 revenue to perform the procurement process group which includes the business activities of procurement planning,…
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Measure Spotlights|
Average procure-to-pay cycle time in days for goods
This measure calculates average procure-to-pay cycle time in days for goods. Procure-to-pay cycle time is the number of days required to pay suppliers from the time a…
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Measure Spotlights|
Percentage of purchase value from certified vendors
This measure determines the percentage of purchase value that comes from certified vendors. To be a certified vendor, the entity must be a supplier of goods and services with…
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Other cost to perform the procurement process group per procurement process group FTE
This measure calculates other costs to perform the procurement process group per procurement process group full-time equivalent employee (FTE). Other cost refers to costs…
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Measure Spotlights|
Systems cost to perform the procurement process group as a percentage of total process group cost
This measure calculates the percentage of the total cost of the procurement process group that comes from systems costs. Systems cost include a variety of specific cost…
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Measure Spotlights|
Percentage of contracts for goods that met SLAs in the last 12 months
This measure calculates percentage of contracts for goods with Service Level Agreements (SLAs) met those SLAs in the last 12 months. Service Level Agreements (SLAs) define…