Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in days from the start of design and development through completion of test marketing for existing product/service improvement projects
This measure calculates the number of calendar days from the start of design and development for a product/service (beginning when resources are assigned) through completion…
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Measure Spotlights|
Cycle time in days from the start of design and development through completion of test marketing for new product/service development projects
This measure calculates the number of calendar days from the start of design and development for a product/service (beginning when resources are assigned) through completion…
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Measure Spotlights|
Number of FTEs (including external) that perform the process group "develop products and services" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs), including external FTEs, that perform the process group "develop product and services," which…
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Measure Spotlights|
Total cost to perform the process group "develop products and services" per $1,000 revenue
This measure calculates the total cost to perform the process group "develop product and services," which handles all activities associated with designing, prototyping,…
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Percentage of legal services FTEs that perform the process group 'manage the corporate liability insurance program'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage the corporate liability insurance…
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Time spent identifying and assessing strategic risks as a percentage of total time spent identifying and assessing all risks
This measure calculates the percentage of total time spent identifying and assessing all risks that is spent on identifying and assessing strategic risk. This Supplemental…
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Measure Spotlights|
Number of core Enterprise Risk Management (ERM) team FTEs per $1 billion revenue
This measure calculates the number of core Enterprise Risk Management (ERM) team Full time equivalents (FTEs) per $1 billion business entity revenue. Enterprise Risk…
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Measure Spotlights|
Percentage of top risks assessed that are strategic
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the strategic category. This Supplemental Information measure is…
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Percentage of top risks assessed that are operational
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the operational category. This Supplemental Information measure is…
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Percentage of top risks assessed that are financial
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the financial category. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of top risks assessed that are compliance
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the compliance category. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of top risks assessed that are external or macro
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the external or macro category. This Supplemental Information measure…
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Percentage of top risks assessed that are reputation
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the reputation category. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of top risks assessed that are cyber
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the cyber category. Cybersecurity is defined as the ability to…
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Measure Spotlights|
Percentage of top risks assessed that are other than strategic, operational, financial, compliance, external or macro, reputation, or cyber
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are other than strategic, operational, financial, compliance, external or…