Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of FTEs who perform the process "process customer credit" who review existing accounts
This measure calculates the percentage of full-time equivalent employees (FTEs) employed to perform the process "process customer credit"—which evaluates customers' credit…
-
Measure Spotlights|
Percentage of FTEs who perform the process "process customer credit" who produce credit/collection reports
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process "process customer credit"—which evaluates customers' credit-worthiness…
-
Measure Spotlights|
Percentage of invoices billed to customers that have credit terms
This measure calculates the percentage of invoices billed to customers that have credit terms. This measure is part of a set of Process Efficiency measures that help…
-
Measure Spotlights|
Percentage of FTEs that perform the process "manage and process adjustments/deductions" that perform management activities
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process adjustments/deductions"—which consists of…
-
Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "post accounts receivable activity to the general ledger"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
-
Measure Spotlights|
Percentage of FTEs that perform the process "manage and process adjustments/deductions" that perform the activity "establish policies/procedures for adjustments"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process adjustments/deductions"—which consists of…
-
Measure Spotlights|
Other cost to perform the order to invoice processes per $100,000 revenue
This measure calculates other cost per $100,000 business entity revenue, to perform the processes "manage sales orders", "process customer credit", and "invoice customer"…
-
Measure Spotlights|
Overhead and other costs to perform the order to invoice processes per $100,000 revenue
This measure calculates the overhead and other costs per $100,000 business entity revenue to perform the processes "manage sales orders", "process customer credit", and …
-
Measure Spotlights|
Number of learning days per middle management/specialists employee
This measure calculates the average number of days per middle management/specialists employee (i.e. managers with budgetary and/or supervisory responsibility who report to…
-
Measure Spotlights|
Percentage of learning days delivered using computer-based training (self-instruction) installed from CD-ROM
This measure calculates the percentage of learning days delivered via a standalone training solution that runs on an individual's PC and is installed from CD-ROM. As part of…
-
Measure Spotlights|
Percentage of learning days delivered using computer-based training (self-instruction) delivered over the Web (either directly or downloaded)
This measure calculates the percentage of learning days delivered via a standalone training solution that runs on an individual's PC and is delivered over the Web (either…
-
Measure Spotlights|
Percentage of learning days delivered using correspondence courses
This measure calculates the percentage of learning days delivered via correspondence courses. As part of a set of Supplemental Information measures, it helps companies…
-
Measure Spotlights|
Percentage of learning days delivered using e-learning (interactive)
This measure calculates the percentage of learning days delivered via computers through an internet-based medium. As part of a set of Supplemental Information measures, it…
-
Measure Spotlights|
Percentage of learning days delivered using streaming video
This measure calculates the percentage of learning days delivered via streaming video. As part of a set of Supplemental Information measures, it helps companies evaluate…
-
Measure Spotlights|
Percentage of learning days delivered using virtual, classroom-based training delivered online
This measure calculates the percentage of learning days delivered via virtual, classroom-based training—which allows training courses to be delivered from anywhere to an…