Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform the process "operate warehousing" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who are employed to receive, inspect, and store incoming materials; pick,…
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Inventory value per $1,000 total revenue
This measure calculates the value of inventory/stock expressed in currency per $1,000 total revenue. It is part of a set of Process Efficiency measures that help companies…
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Measure Spotlights|
Total cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates total cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound delivery;…
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Measure Spotlights|
Order fill rate
This measure calculates the number of sales orders filled completely, as a percentage of the total number of sales orders. It is part of a set of Process Efficiency measures…
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Percentage of supplier on-time delivery
This measure determines the percentage of supplier orders delivered on time as scheduled. "On time" for this purpose is defined by the agreed delivery time. It is part of a…
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Percentage of customers using your business entity's website for information gathering on your business entity's products/services
This measure calculates the average percentage of customers that gather information on a business entity's products/services via the website (companyname.com). It is part of…
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Percentage of customers using mobile applications for information gathering on your business entity's products/services
This measure calculates the percentage of customers that gather information on a business entity's products/services via mobile applications. It is part of a set of…
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Percentage of customers using traditional face-to-face contact for information gathering on your business entity's products/services
This measure calculates the percentage of customers that gather information on a business entity's products/services via traditional face-to-face contact. It is part of a set…
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Percentage of customers using indirect marketing for information gathering on your business entity's products/services
This measure calculates the percentage of customers that gather information on a business entity's products/services via indirect marketing (e.g., billboards, print, radio/TV…
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Expedited costs as a percentage of total cost of the logistics process group "manage logistics and warehousing"
This measure calculates the percentage of total cost of the "manage logistics and warehousing" process group that comes from expedited costs. Expedited costs refer to costs…
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Warehouse slot utilization
This measure calculates a warehouse's slot utilization (number of slots filled out of total number of slots in a warehouse). It is part of a set of Process Efficiency…
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Cost of damaged product as a percentage of sales
This measure calculates the cost of damaged product as a percentage of sales by dividing total damaged value by total sales value. Appropriate values are in the range of 0 to…
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This measure calculates the number of full-time equivalent employees (FTEs) who perform the process "operate warehousing"—in which they receive, inspect, and store incoming…
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Measure Spotlights|
Number of FTEs that perform the process group "manage logistics and warehousing" excluding "manage returns; manage reverse logistics" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who plan, implement, and control the forward flow and storage of goods,…
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Measure Spotlights|
Number of annual sales orders filled per FTE that performs the process "operate warehousing"
This measure calculates the number of annual sales orders filled per full-time equivalent (FTE) employee who performs the process "operate warehousing," which involves…