Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total funding for KM program, initiative, or service from allocations from business units, functions, or groups leveraging KM services
This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service from allocations from business units, functions, or…
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This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service that comes from sources other than central…
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Measure Spotlights|
Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that directly support the business entity's knowledge management (KM)…
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Measure Spotlights|
Number of FTEs that directly support the knowledge management program as a percentage of total business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) that directly support the knowledge management (KM) program, initiative, or…
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Measure Spotlights|
Onshore KM core group or center of excellence FTEs as a percentage of KM FTEs
This measure calculates percentage of KM FTEs (Full Time Equivalents that directly support the knowledge management program, initiative, or service) that directly support…
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Measure Spotlights|
Percentage of purchase order line items received complete
This measure calculates the percentage of purchase order line items that were received with all items complete. "Complete" means that the quantity ordered was the same as the…
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Measure Spotlights|
Percentage of purchase order line items received damage free
This measure calculates the percentage of purchase order line items that were received without any damaged items. A purchase order line item is a unique entry on a purchase…
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Measure Spotlights|
Percentage of purchase requisition line items allocated among the following request method: electronic request direct to internal purchasing department
This measure calculates the percentage of individual purchase requisition line items that were issued as an electronic request directly to an internal purchasing department…
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Measure Spotlights|
Percentage of purchase requisition line items allocated among the following request method: other
This measure calculates the percentage of individual purchase requisition line items that were issued via methods other than electronic, paper, telephone, etc. to an internal…
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Measure Spotlights|
Overhead cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Other cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates the "other" cost (i.e. other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to perform the "develop…
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Measure Spotlights|
Outsourced cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Overhead cost to perform the process "manage suppliers" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to develop and manage programs and policies for interacting with suppliers, and measure/improve their performance…
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Measure Spotlights|
Other cost to perform the process "manage suppliers" per $1,000 revenue
This measure calculates "other" cost (i.e. other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to develop and manage…
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Measure Spotlights|
Outsourced cost to perform the process "manage suppliers" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to develop and manage programs and policies for interacting with suppliers, and measure/improve their performance…