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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost to perform the process "plan and manage inbound material flow" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue for planning, transporting, and tracking the delivery of all incoming materials; monitoring inbound transportation…
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Value of returned products as a percentage of sales
This measure calculates the value of returned products (either due to deficiency or incorrect shipping) as a percentage of sales. It is part of a set of Process Efficiency…
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Measure Spotlights|
Percentage of sales orders changed by the customer after the initial order placement
This measure calculates the percentage of sales orders altered by customers after orders have been placed. A sales order includes all transactions in a particular order. As…
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Measure Spotlights|
Percentage of corrective actions for customer complaints that are completed within 15 days
This measure calculates the percentage of corrective actions for customer complaints that are completed in 15 days or fewer. It is part of a set of Process Efficiency…
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Number of products (SKUs) per FTE that performs the process group "plan for and align supply chain resources"
This measure calculates the number of products (SKUs) per full-time equivalent employee (FTE) that performs the process group "plan for and align supply chain resources,"…
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Percentage of manufacturing workforce that has completed Six Sigma training
This measure identifies the percentage of manufacturing workforce that has completed Six Sigma training. Six Sigma refers to a set of practices designed to improve…
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Systems cost to perform the process "select suppliers and develop/maintain contracts" per $100,000 purchases
This measure calculates systems cost per $100,000 purchases for selecting suppliers (typically through a request for information [RFI], request for proposal [RFP], or request…
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Measure Spotlights|
Systems cost to perform the process "select suppliers and develop/maintain contracts" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue for selecting suppliers (typically through a request for information [RFI], request for proposal [RFP], or request…
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Other cost to perform the process "select suppliers and develop/maintain contracts" per $1,000 revenue
This measure calculates "other" cost (i.e. other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue for selecting suppliers …
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Outsourced cost to perform the process "select suppliers and develop/maintain contracts" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue for selecting suppliers (typically through a request for information [RFI], request for proposal [RFP], or request…
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Supply chain management cost per sales order placed
This measure calculates the cost of supply chain management per sales order. Supply chain managements includes the sum of all costs associated with the processes to plan,…
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Forecast accuracy as a percentage of value shipped
Forecast accuracy compares forecasted demand to actual demand. This measure calculates it for products and/or families for markets/distribution channels in unit measurement…
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Total cost to perform the process group "manage logistics and warehousing" per sales order placed
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Total cost to perform the supply chain function per sales order placed
This measure calculates total cost to perform the supply chain function "deliver products and services" per sales order placed. Total cost is the sum of personnel …
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Measure Spotlights|
Percentage of the total cost of the supply chain function allocated to transportation
This measure calculates the cost of transportation as a percentage of the total cost to perform the supply chain function "deliver products and services". Transportation…