Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "develop and counsel employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "develop and counsel employees," which consists of learning strategy, employee…
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Measure Spotlights|
Total cost to perform the processes "manage employee development" and "develop and train employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the processes "manage employee development" and "develop and train employees." These two…
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Measure Spotlights|
Total cost to perform the process group "develop and counsel employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "develop and counsel employees," which consists of learning strategy,…
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Measure Spotlights|
Personnel cost to perform the process group "develop and counsel employees" as a percentage of total process group cost
This measure calculates personnel cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Personnel cost refers to…
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Measure Spotlights|
Internal cost to perform learning administration activities per $1,000 revenue
This measure calculates the internal cost per $1,000 revenue for scheduling courses, coordinating course attendance, printing and/or distributing course/learning materials,…
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Measure Spotlights|
Internal cost to perform learning administration activities per business entity employee
This measure calculates the internal cost per business entity employee for scheduling courses, coordinating course attendance, printing and/or distributing course/learning…
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Total cost to perform the HR function per FTE that performs the process group "develop and counsel employees"
This measure calculates the total cost per "develop and counsel employees" full-time equivalent (FTE) employee to perform the human resources (HR) function. These FTEs focus…
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Measure Spotlights|
Total cost for the learning management system as a percentage of the system cost to perform the processes "manage employee development" and "develop and train employees"
This measure calculates total cost for the software application or Web-based technology used to plan, implement, and assess a specific learning process in relation to system…
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Measure Spotlights|
Percentage of CEO and senior leadership time spent on leadership development
This measure calculates the percentage of time that the Chief Executive Officer (CEO) (i.e. the officer who has ultimate management responsibility for an organization and…
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Measure Spotlights|
Percentage of vacancies filled by internal candidates for middle management/specialists
This measure calculates the percentage of vacancies filled by internal candidates for middle management/specialists (i.e. managers with budgetary and/or supervisory…
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Measure Spotlights|
Percentage of vacancies filled by internal candidates for operational workers/office staff
This measure calculates the percentage of vacancies filled by internal candidates for operational workers/office staff (i.e. those who do not have any management…
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Percentage of vacancies filled by internal candidates for senior management/executives
This measure calculates the percentage of vacancies filled by internal candidates for senior management/executives (i.e. the highest-ranking officers and managers below…
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Measure Spotlights|
Number of internal hires per "redeploy and retire employees" FTE
This measure calculates the number of internal hires per full-time equivalent (FTE) employee for the "redeploy and retire employees" process group, which consists of…
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Measure Spotlights|
Average furlough duration in calendar days
This measure calculates an average furlough duration in calendar days (incl. weekends). A furlough is a temporary reduction of workforce with continuation of benefits, where…
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Measure Spotlights|
Temporary layoffs as a percentage of total business entity employees
This measure calculates temporary layoffs as a percentage of total business entity employees. This Supplemental Information measure is intended to help companies evaluate…