Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total vacancies filled by internal candidates
This measure calculates percentage of total vacancies filled by internal candidates at business entity. This Supplemental Information measure is intended to help companies…
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Measure Spotlights|
Voluntary terminations as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that left an organization of their own accord due to any situation. It is part of a set of Process…
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Measure Spotlights|
Employee turnover rate
This measure determines the employee turnover rate, which is calculated by dividing total employees terminated (both voluntary and involuntary) by the average number of …
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Measure Spotlights|
Key customer retention rate (1-year)
This measure calculates the percentage of key customers (i.e. the top 20 percent of customers in terms of currency volume of sales) retained from the previous year. It is…
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Measure Spotlights|
Customer wallet share
This measure calculates the average percentage of current customer's total spending in the benchmarked product/service categories. It is part of a set of Process Efficiency…
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Measure Spotlights|
Percentage of revenue attributed to customers who made first purchase of the brand
This measure calculates the percentage of revenue in the last year that is attributed to customers who made their first purchase of the brand in the same year. It is part of…
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Measure Spotlights|
Total company employee FTEs served per HR shared services center tier 1 FTE
This measure calculates the total number of company employee FTEs served per HR shared services center tier 1 FTE at entire HR shared services organization. A three-tiered…
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Measure Spotlights|
Total company employee FTEs served per HR shared services center tier 2 FTE
This measure calculates the total number of company employee FTEs served per HR shared services center tier 2 FTE at entire HR shared services organization. A three-tiered…
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Measure Spotlights|
Total company employee FTEs served per HRIS FTE
This measure calculates the total number of company employee FTEs served per Human Resource Information Systems (HRIS) FTE in overall HR shared services organization. Human…
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Measure Spotlights|
Total company employee FTEs served per talent acquisition CoE FTE
This measure calculates the total number of company employee FTEs served per talent acquisition Center of Excellence (CoE) FTE within HR shared services operation. A Center…
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Measure Spotlights|
Total company employee FTEs served per talent management CoE FTE
This measure calculates the total company employee FTEs served per talent management Center of Excellence (CoE) FTE within HR shared services operation. A Center of…