Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of business entity employees per FTE in learning administration
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee in learning administration, which handles scheduling courses,…
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Measure Spotlights|
Cycle time in calendar days (including weekends) from the identification of a control violation until the violation is reported/communicated to the control or process owner
This measure calculates the number of calendar days (including weekends) that elapse from the identification of a control violation until the violation is reported…
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Measure Spotlights|
Cycle time in days from reporting of a control violation until investigation is completed and remediation steps/control changes are developed
This measure calculates the number of days that elapse from reporting of a control violation until investigation is completed and remediation steps/control changes are…
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This measure calculates the number of calendar days (including weekends) that elapse from identification of change in risk until changes to risk management policies and…
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Measure Spotlights|
Percentage of training programs developed internally
This measure calculates the percentage of training programs developed internally. As part of a set of Supplemental Information measures, it helps companies evaluate…
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Measure Spotlights|
Number of FTEs that perform learning administration activities per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that schedule courses, coordinate course attendance, print and/or…
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Measure Spotlights|
Hours spent developing new classroom training content per trainee
This measure calculates the number of hours spent per trainee on developing new classroom training content. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Hours spent developing new e-learning training content per trainee
This measure calculates the number of hours spent per trainee on developing new e-learning training content. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Internal cost to perform learning administration activities per $1,000 revenue
This measure calculates the internal cost per $1,000 revenue for scheduling courses, coordinating course attendance, printing and/or distributing course/learning materials,…
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Measure Spotlights|
Internal cost to perform learning administration activities per business entity employee
This measure calculates the internal cost per business entity employee for scheduling courses, coordinating course attendance, printing and/or distributing course/learning…
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Measure Spotlights|
Percentage of CEO and senior leadership time spent on leadership development
This measure calculates the percentage of time that the Chief Executive Officer (CEO) (i.e. the officer who has ultimate management responsibility for an organization and…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for an employee
This measure calculates total average time in days per employee to close an identified skill or capability gap through training. This Cycle Time measure is intended to help…
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Measure Spotlights|
Average time in calendar days to close an identified skill or capability gap in data science, digital skills and other specialty IT skills through training
This measure calculates average time in calendar days to close an identified skill or capability gap in data science, digital skills and other specialty IT skills through…
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Measure Spotlights|
Percentage of the learning budget that is attributed to reskilling aligned to technology changes
This measure reports the percentage of the learning budget that is allocated to reskilling that is required based upon technology changes. In this instance, reskilling refers…
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Measure Spotlights|
Average time in calendar days (including weekends) to close an identified skill or capability gap in interpersonal skills (e.g., communication, teaming) through training
This measure calculates average time in calendar days (including weekends) to close an identified skill or capability gap in interpersonal skills (e.g., communication,…