Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Total cost to perform the process group "manage enterprise information", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization for assets acquired during current period) per $1,000 revenue to perform the process group "manage…
-
Measure Spotlights|
Total number of direct marketing campaigns executed
This measure calculates total number of direct marketing campaigns executed. This Supplemental Information measure is intended to help companies evaluate additional variables…
-
Measure Spotlights|
Average cycle time to develop a direct marketing campaign
This measure calculates average cycle time in days to develop a direct marketing campaign. This Cycle Time measure is intended to help companies analyze this duration related…
-
Measure Spotlights|
Total annual cost incurred to execute direct marketing campaigns as a percentage of revenue generated by direct marketing campaigns
This measure calculates total annual cost incurred to execute direct marketing campaigns as a percentage of revenue generated by direct marketing campaigns. This Cost…
-
Measure Spotlights|
Percentage of data assessed for compliance with information policies and standards
This measure calculates the percentage of data assessed for compliance with enterprise information policies and standards. It is part of a set of Process Efficiency measures…
-
Measure Spotlights|
Percentage of data managed centrally as enterprise information assets
This measure calculates the percentage of data managed centrally as enterprise information assets (i.e. the body of data and content that is organized and managed at the…
-
Measure Spotlights|
Percentage of data that has defined policy, definition, and change control responsibility
This measure calculates the percentage of data that has defined policy, definition, and change control responsibility out of total number of information elements. It is part…
-
Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from another source or group
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from another source or group. KM is the…
-
Measure Spotlights|
Average time in weeks to set up a simple technical interface for a user of a defined data content source
This measure calculates the average number of weeks it takes to set up a simple technical interface (simple data retrieval) for a user of a defined data content source. It is…
-
Measure Spotlights|
Percentage of common data across all business units
This measure calculates the percentage of common data across all business. Common data refers to information assets that have direct shared access across all business units …
-
Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage enterprise information"
This measure calculates the percentage of IT budget, including depreciation/amortization, allocated to the process group "manage enterprise information," which consists of…
-
Measure Spotlights|
Percentage of total annual marketing budget allocated to allocated overhead
This measure calculates the percentage of total annual marketing budget allocated to "allocated overhead." The marketing budget includes, among other things, IT costs…
-
Measure Spotlights|
Revenue lost from retail loyalty card discounts as a percentage of revenue
-
Measure Spotlights|
Percentage of IT budget for the process group "manage enterprise information", including depreciation/amortization, allocated to the process "perform enterprise data and content management"
This measure calculates the percentage of IT budget for the process group "manage enterprise information," including depreciation/amortization, allocated to the process of…
-
Measure Spotlights|
Overhead cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process "perform enterprise data and content management,"…