Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Inventory carrying cost per $1,000 revenue
This measure calculates the amount (per $1,000 revenue) of opportunity cost/cost of capital (for the money tied up in inventory value), storage space cost, insurance, taxes,…
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Measure Spotlights|
Number of FTEs that perform the process group "plan for and align supply chain resources" per $1 billion revenue
This measure calculates the total number of full-time equivalent employees (FTEs) per $1 billion revenue to perform the process group "plan for and align supply chain…
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Measure Spotlights|
Total cost to perform the process group "plan for and align supply chain resources" as a percentage of total supply chain function cost
This measure calculates the percentage of the total cost of the supply chain function that goes to the process group "plan for and align supply chain resources," which…
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Measure Spotlights|
Total cost to perform the process group "plan for and align supply chain resources" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for the process group "plan for and align supply chain resources," which involves developing sound strategies for…
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Measure Spotlights|
Total cost to perform the process group "plan for and align supply chain resources" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue for the process group "plan for and align supply chain resources," which involves developing sound strategies…
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Measure Spotlights|
Total cost to perform the process group "plan for and align supply chain resources" per process group FTE
This measure calculates the total cost per process group full-time equivalent employee (FTE) to perform the process group "plan for and align supply chain resources," which…
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Measure Spotlights|
Personnel cost to perform the process group "Plan for and align supply chain resources" per process group FTE
This measure calculates the amount of personnel cost per process group full-time equivalent employee (FTE) to perform the process group "plan for and align supply chain…
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Measure Spotlights|
Personnel cost to perform the process group "plan for and align supply chain resources" per $1,000 revenue
This measure calculates the amount of personnel cost per $1,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Measure Spotlights|
Outsourced cost to perform the process group "plan for and align supply chain resources" per $1,000 revenue
This measure calculates the amount of outsourced cost per $1,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Measure Spotlights|
Total cost of quality per $100,000 revenue
This measure calculates the total cost (per $100,000) revenue associated with deploying quality products and processes, including process quality as well as post mortem…
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Measure Spotlights|
Number of active customers per FTE that performs the process "process customer credit"
This measure calculates the number of active customers per full-time equivalent (FTE) employee that evaluates customers' credit-worthiness. A customer is considered active if…
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Measure Spotlights|
Number of active customers managed per FTE that performs the process "manage and process collections"
This measure calculates the number of active customers managed per full-time equivalent (FTE) employee that performs the process "manage and process collections," which…
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Measure Spotlights|
Percentage of customer credit decisions made without any manual intervention
This measure calculates percentage of customer credit decisions made without any manual intervention (i.e., automatic credit scoring). This Process Efficiency measure is…
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Measure Spotlights|
Number of sales order lines per FTE performing the process group "plan for and align supply chain resources"
This measure calculates the number of sales order lines per FTE (Full Time Equivalent) performing the process group "plan for and align supply chain resources". A sales order…
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Measure Spotlights|
Outsourced cost to perform the process "process customer credit" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "process customer credit" process, which evaluates customers' credit-worthiness, typically in…